Setting up remote agents - Newbie Here Sorry

[Lizc]

Can anyone direct me to a step by step source for setting up a remote agent / group. I love Mitels 3300 Help files, but I'm not having any luck with some little things.  I seem to have all these small  little issues that I cant resolve. Setting up a remote agent/ group is one of them.
I'm going to trying serach for answers to the other issues before posting them

Anyhelp is appreciated
Liz

[ralph]

Remote agents or remote groups?
Do you use Enterprise manager/Opsmanger?

Ralph
www.statewidetelecom.com

[Lizc]

Well I think I need both. I have a few agents that need to work remotely and receive ACD calls. As well I have a new client who will need to have their own remote group.
humm Enterprise or opsManger...  I think I'm not sure. I manage everything for the 3300 through the System admin interface and the Nu-Point msg interface.

Liz

[ralph]

Sorry Lizc,
I'll have to defer on this one.  For me it would be one of those things I can do if I'm looking at the system and working through it, but can't explain the process.  Even then, I've only done it via Opsmanager.

Hopefully one of the other techs can jump in on this.

Ralph

[Lizc]

Thanks Ralph. I talked to the guy that we bought all our phone systems from, and he explained that I'm not really looking for remote agent/group setup, but that I need to setup our Teleworker server.. So I'm on to figuring out the Teleworker setup
I am curious about the OPS Mgr you are using, I'll try to see if I can find access to that.
I love taking on new, unknown tasks

[ralph]

I wouldn't bother with Enterprise Manager/Ops Manager unless you have more that one system but EM/OPS is only available from your dealer.

Ralph

[Lizc]

ahh.. Ok. Surrently we only have 1 3300 installed, but will soon install a backup 3300 at our primary data center. I'll talk to the vendor guy about it when we get to that point.
You have been a great help. Thanks Liz