great that works, I notice that I had the programming wrong I turn the ACD Silent Monitor Accept on insted of tge Allowed, thank you for the fast replay, also I notice on my test acd phone thta I can see the que but i only see the agents login but no info on the duration of the call or the long call record, I read also for the ACD can request help to the supervisor but I didnt see where I can program that or what to tell the ACD agent how to request for help.
Thank you,