EHDU problems

[Mattmayn]

I have a site with 7 EHDU phones that are used for 24/7 support with one person being on call at a time. Six of the phones do exactly what they are supposed to do, but the 7th doesn't. All of the mobiles are configured the same so I am lost on this one. I can stat the extension that is programmed as the EHDU and it shows the correct logged in/out status along with the mobile number and you can make calls through the 3300 from that mobile.

I watched a CCS trace (didn't save it, shame on me) and you can see the system dial the correct mobile number for this user but they get a busy instead of ring back and the mobile never rings.

MCD 5.0 SP1

Any ideas?

The ARS is correct because you can call the mobile manually and it works.

[johnp]

Maybe missing the 9 for ars or no pin for permanent login

[Mattmayn]

The 9 is there for sure and the PINs aren't used because I am using CRS on the trunks.

[martyn]

Are all of the EHDU numbers set to the same COS?

[Mattmayn]

They are all in the same COS.

I haven't been able to get my hands on the mobile device yet to test it. I have been relying on the user for testing.