I have a site with 7 EHDU phones that are used for 24/7 support with one person being on call at a time. Six of the phones do exactly what they are supposed to do, but the 7th doesn't. All of the mobiles are configured the same so I am lost on this one. I can stat the extension that is programmed as the EHDU and it shows the correct logged in/out status along with the mobile number and you can make calls through the 3300 from that mobile.
I watched a CCS trace (didn't save it, shame on me) and you can see the system dial the correct mobile number for this user but they get a busy instead of ring back and the mobile never rings.
MCD 5.0 SP1
Any ideas?
The ARS is correct because you can call the mobile manually and it works.