5550 IPconsole

[tag]

I am having problem with 5550 IP Console, when i called to internal extension cannot hear console's voice to the extensions, but user's voice can hear to console.
All the outside caller can hear the voice....any one tell me what will be the reason?
Console Appl ver.3.2.1.8
system ICP mxe R8.0
Company all the extensions are IP(5330 & 5212 & 5302 sets) this happence to all the extensions....withing the extension no problem.

[ralph]

One way audio issues are almost always networking issues.
Lets start by finding out the following:
What is the IP address of the 5550?   (also need subnet mask and gateway)
What is the IP address of the 3300?   (also need subnet mask and gateway)
What is An IP adress of a phone you cannot talk to?   (also need subnet mask and gateway)

Does the 5550 have more than one NIC?

Ralph

[tag]

IP address of the 5550  -  IP:192.168.24.101/Subnet :255.255.255.0/Gateway:192.168.24.201
IP address of the 3300 -   IP:192.168.24.1/Subnet:255.255.255.0/Gateway:192.168.20.1(this is a network core switch IP address)
All the Other phones are on 192.168.26.0/24 Gateway:192.168.26.201
5550 installed on PC so two IP will be reserved for it!( am i right or wrong?)

Under options router address for each subnet is given and network default router also added.

[v2win]

If you go under All IP Telephones select the 5550 and ping an IP phone then do the reverse select an IP phone and ping the 5550.

[chadmaynard]

IP address of the 3300 -   IP:192.168.24.1/Subnet:255.255.255.0/Gateway:192.168.20.1(this is a network core switch IP address)

If this is correct then your 3300 can't route to 192.168.26.0/24 (or anywhere for that matter).

[ralph]

chadmaynard is correct.
That default gateway will not work with that subnet mask.  It will need to be 192.168.21.x
I would guess 192.168.24.201 since that is what your phones are using but you need to be sure.
Your core should have an IP assigned to the 192.168.24.0 subnet.  I would expect that my be your GW.

Ralph

[Chakara]

  As Chad said, "If this is true" - but it cannot be true as if it was, then none of your phones except the 5550 would work.  My guess is that all the phones are on the 24.x network and the 5550 is on the 26.x network.....

  Typically in a setup like this you need an IP address on each VLAN on the core switch, using said IP for each networks default gateway.

-Chak

[tag]

sorry guys the above all information that i wrote was not correct and the correct configuration are below:

IP address of the 3300 -   IP:192.168.24.1/Subnet:255.255.255.0/Gateway:192.168.24.201 
under DHCP OPTIONS all the router address was added relevet subnet.
IP address of the 5550  -  IP:192.168.24.101/Subnet :255.255.255.0/Gateway:192.168.24.201 - for the 5550 statically added
I have three diffrerent categories , these all are on differerent Vlan & it's configured on Core switch, type is "Omniswitch 9700"
Administrative phones having IP :192.168.26.x / Subnet :255.255.255.0 / Gateway : 192.168.26.201 - Static IP given to phones
Rooms Bed phones IP : 192.168.25.x / subnet : 255.255.255.0 / Gateway : 192.168.25.201 - Staic IP given to phones
Rooms Toilet phones IP given by DHCP : Range :192.168.24.110 to 192.168.24.220  -(these for 5302 sets.)

system Rl 8.0.7.16_2
5550 Rl 3.2.1.8

tag

[ralph]

I think the next step would be to ping a device (5330, 5340, PC, etc) on the .25 and .26 networks from the 5550 console. 
Then ping from a PC on those networks to the console.

Ralph

[tag]

From "All IP Telephone" i am able to ping from all network to 5550 console, from 5550 console to any network, even the same subnet, i am getting error, but i am able to ping from 5550 cosole PC to any network.


tag

[ralph]

Post up a screen shot of (1) the ping failure  (2) a screen shot of a traceroute to an IP on a different subnet.

Ralph

[tag]

attached


tag

[Chakara]

  Can you post the VLAN config of the port the 5550 and 3300 are connected to?  The fact you can't ping 24.201 from the 5550 (which should be the 5550's gateway) is a start on where the problem lies.  Can we assume there are no ACL's that prevent any traffic such as ICMP or control access from one subnet to another?

-Chak