I am new to Mitel Forums and there is a wealth of information here. There are a lot of fixes and how-to's but you have to do some digging. Most of the issues I have experienced as a Mitel design/field engineer has been because of incorrectly installed equipment. Manuals are good up to a point which is basically lab environments. Is it possible to have a sub category for each system type for how to's? For example, Under 3300 there could be a service category and install category. Same for 5000 and applications. Over the years I have personally compiled quite a bit of information that is not in manuals but must be done in order for a successful installation. Could these sub-categories be possible?