Hi all
I am newbie in mitel and i have a problem on sip trunking .
I created a sip trunk between mitel and cisco and it works fine but there is a problem about RAD playing.
1.when cisco user calls to my ACD path and if the agents be free on of the ringing and get call successfully but when mitel agent put th call on hold the cisco user dose not hear music on hold.
2.when agents be busy (in normal and external callers) the external callers hear your are in Q,but
when a cisco user calls to busy acd path when the RAD starts playing the call disconnect suddenly.
please help me .