Hey guys...I am revisiting this issue i had with the auto attendant transferring out to an external number.
We discussed that it is a security measure in place that the AA cannot forward calls out.
Ralph you mentioned better security would be to setup a system speed dials to the external number, and forward the phone to that speed dial. i have done this, and i also set over ride toll control to yes.
where would i set the VM port COR to restricted.
The phone is still not being forwarded to the external number from the AA.
Much appreciated!
-Evan
It would seem to me that the Auto Attn is restricted for being allowed to dial out.
This is normal security practice.
In order to allow your AA to following that forwarding, you may be breaking several rules.
But here it goes:
1 - check the COS of the VM to be sure it has Public Network to Public Network allowed.
2 - Set the COR of the VM ports to be the same as your trunk ports.
3 - check to see if the VM ports have an interconnect restriction that doesn't allow it to connect to trunks.
Retest after each of these.
Better security would have the users forward to system speed calls that have "over ride toll security" enabled and the COR of the VM ports completely restricted.Ralph