Newbie question about call redirecting

[Mike Abell]

Would like to know how to accomplish the following:

Call comes into extension xxxx.  If xxxx extension doesn't answer within 4 or so rings, call gets routed to extension yyyy.  If yyyy extension doesn't answer within a few rings, call re-routes back to xxxx extension voicemail.  Is this possible?  Thanks in advance.

Mike Abell
IT Manager
SFEG, Fairview, Tn
Mabell@sfeg.com

[bobcheese]

you will need to use a combination of 1st and 2nd choice alternatives (see system helpfile)set for ext xxxx 1st choice being YYYY and 2nd choice being vmail pilot number.

[ralph]

A couple of things.
Depending on your timers, when using 2nd alt, ext yyyy may not have enough time to answer.
In this case you can try forwarding the set at the phone via the FAC or menu.  Forward XXXX to YYYY RNA and then YYYY to VM on RNA.
This does mean though that the user can break it and service gets a call that says "my voice mail is broken.  I've reset the password and it still doesn't work."  - Frustrating....

I'd explore the option of adding a key appearance of XXXX on the exten YYYY and setting it do delay ring.    Seems to work best for me in this circumstance.

Ralph

[bobcheese]

Ralph, dont forget you can always create a new COS to adjust the 1st and 2nd alternate timers.

[ralph]

I think the 2nd alt is done in system options which makes it a system wide.
Unless something has changed in the latest versions...

Ralph

[wiseguy]

Ralph, You are correct if you are referring to the System options setting, but this is also an option:
ANSWER PLUS System Reroute Timer
Enter a value in the range of "0" to "720" seconds. This timer operates similarly to the Call Forward No Answer timer, but controls second level rerouting. When the timer expires the call is rerouted from the first alternate to the second alternate.

Note: If a value of "0" is entered, the Call Rerouting Timer value (set in the System Options form) is used.
0 is the default.

[ralph]

wiseguy,
Thanks.   Didn't know that.   
Just added another tool to my tool box.

Ralph

[Mike Abell]

Guys,

Thanks for all your help.  We actually have the Nupoint messenger system that has the "call-flow" feature.  Can I do similar to what you guys suggest by just creating a "call-flow" for the extension xxxx and define what I want it do from there?  It seems pretty straight-forward but I want to make sure I don't screw things up for every other extension in my organization since call-flow appears capable of defining either "mailbox" which I think means "individual" line or "line group" which means "everyone".  Please correct me if I am wrong.  Thanks!

MIke...

[wiseguy]

Nupoints call director is indeed very powerful to do what you are looking for. You will not screw anything up for the rest as Nupoint will only act on the numbers call flow and this has nothing todo with the actual linegroups.