SIP Paging Device

[SteveJ]

We have installed station alerting devices in our fire stations.  This allows our firefighters to be alerted to an incident through the system.  It utilizes overhead speakers and lights to do this.  The system is a Honeywell USDD G2 Station Alerting system  https://buildings.honeywell.com/us/en/brands/our-brands/usdd.  The specific device in each of the stations is a ATX Station Controller.  The system allows SIP connection to allow connection to a phone system so overhead paging can occur over the system.  This allows not only internal paging for that station but our dispatch center can connect and give additional information after the initial dispatch. 

We have been working to try and get our Mitel system to connect without success.  Our outside phone vendor has some basic SIP knowledge but it appears this is beyond his scope of expertise.  The vendor of the ATX has told us that the system is built on PJSIP but can provide no other information other than what is in the manual which is:  The ATX has a built-in SIP client for receiving VoIP phone calls. The ATX can be configured to register one or more extensions with a phone
switch that supports SIP, and when a call is directed to one of the extensions the ATX will answer the call and route the audio to the station

[dilkie]

does it come with a manual telling you how to program configuration sip on this device

[SteveJ]

It looks like my first post was cutoff.  Basically the two systems see each other they just don't know what to do.  Our tech is unsure how to program the SIP Profile in the Mitel Director page to communicate with the device.  There are some files attached showing some logs.

In regards to the manual, unfortunately it only has this:  "The ATX has a built-in SIP client for receiving VoIP phone calls. The ATX can be configured to register one or more extensions with a phone switch that supports SIP, and when a call is directed to one of the extensions the ATX will answer the call and route the audio to the station

[dilkie]

It looks like my first post was cutoff.  Basically the two systems see each other they just don't know what to do.  Our tech is unsure how to program the SIP Profile in the Mitel Director page to communicate with the device.  There are some files attached showing some logs.

In regards to the manual, unfortunately it only has this:  "The ATX has a built-in SIP client for receiving VoIP phone calls. The ATX can be configured to register one or more extensions with a phone switch that supports SIP, and when a call is directed to one of the extensions the ATX will answer the call and route the audio to the station

well that's less than useful... how "can the ATX be configured to register one or more extensions"... that's the most important part... other than that, it's just MiVB programming and it could be as simple as a phone DN you call to send an announcement... But i'm sure there's MiVB folks here who know a lot more than I do wrt MiVB programming.

Does the ATX have a model number and manufacturer?

[SteveJ]

It's a Honeywell US Digital Design ATX Station Alerting Controller.

[dilkie]

It's a Honeywell US Digital Design ATX Station Alerting Controller.

google search turned up this, which has a section for programming sip.

https://prod-edam.honeywell.com/content/dam/honeywell-edam/hbt/en-us/documents/manuals-and-guides/installation-guides/usdd-installation-manuals/hbt-fire-LS10392-USDD-EN-A-ATX-Install-Manual.pdf

[SteveJ]

That part we have figured out.  It's the SIP Phone Profiles in Mitel we aren't able to resolve.  For example:
https://freeimage.host/i/dbCrNEB

[dilkie]

not my area.. what call server is that?

[johnp]

If they are extensions on the Mitel PBX, think they should be set as generic sip, and have a sip device configured for them. Likely on the Mitel they would be in a hunt group, unless they are site specific. Usually only change in sip device is to set the Replace System based with Device based In-Call Features to yes, there may be additional settings but would start with that. Also may want to turn off prack.