I have two MBG, one for secure call recording and one for Teleworkers. I have the teleworkers connected to the teleworker mbg. The onsite workers that get call recorded connect to the call recording MBG. I have switched to the interaction recording requiring the direct recording. This is why I am now using the second MBG for call recording. These mbgs are not "clustered" in with the system. MY question is what is the best way to have the teleworkers get recorded also. I have the teleworker sets MAC in the call recording MBG and the teleworker MBG ( of course they connect to the teleworker MBG). Thank You for the help. 9.4 MIVB system
