Author Topic: Transfer out of UPiQ subroutine  (Read 2168 times)

Offline JosIPVG

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Transfer out of UPiQ subroutine
« on: May 30, 2022, 06:43:04 AM »
Hello guys and gals,

For a customer thats using Micc we have built a new flow and they are using a UPiQ subroutine to state the Queue position.

When they reach pos5 we would like them to be able to press # to leave a callback/Voicemail but without using the Callback subroutine due to a lack of ports.

Is there any way to be able to transfer out of the UPiQ subroutine to a Subroutine that forwards to a NuPoint box?


Offline billbry66

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Re: Transfer out of UPiQ subroutine
« Reply #1 on: June 04, 2022, 06:28:29 AM »
UPIQ is an inqueue workflow so not all options ( tools) are available to it

-havent tested but you can probably do a variable compare and check whether <<UPiqPosition>> = 5
On Match could play a prompt warning them that they are being forced out to voicemail
Then interflow to send it to the voicemail - would have to send to an associated extension rerouted to the mailbox

there are no menu options so you cant ask them to press a digit to select going to voicemail

Offline JosIPVG

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Re: Transfer out of UPiQ subroutine
« Reply #2 on: June 07, 2022, 03:34:28 AM »
Goodmorning,

Looking at the UPIQ i do have the option to create a menu to use user input, are you saying this wont work inside a UpiQ subroutine?

Offline mark.vanderheijden

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Re: Transfer out of UPiQ subroutine
« Reply #3 on: June 07, 2022, 04:32:19 AM »
You can add a menu into the UPiQ routine and transfer it to a mailbox/message.

Offline JosIPVG

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Re: Transfer out of UPiQ subroutine
« Reply #4 on: June 07, 2022, 04:45:58 AM »
You can add a menu into the UPiQ routine and transfer it to a mailbox/message.

Morning Mark,

Problem is i cant use a transfer in the menu , or have it divert to a non UPIQ subroutine so that it will route to our Nupoint Voice2Mail box.

Offline mark.vanderheijden

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Re: Transfer out of UPiQ subroutine
« Reply #5 on: June 07, 2022, 05:57:04 AM »
Thats right, you can transfer it to a separate subroutine and do the transfer to NP or embedded there.


 

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