Good Afternoon,
I'm having a problem getting my call waiting and longest waiting Variables to work in a new marquee for 2 new ACD queues. I have compared a working marquee to create the same way but I can not get the Variables to work for call waiting and longest waiting, my other two variables for handle and % total abandon work perfect for the new queues. What am I missing and do I need to turn on something in YSE?
Thank you,
