Micollab - delete user

[borko.zanko]

Hi all

We are using MiCollab (9.2.0.202-01) it is connected to MX-One 6.3 SP5.

We are trying to delete old users from Micollab.
There is no delete button within users and services on Micollab admin portal.

Provisioning manager removes extensons from PBX system, but users are still in Micollab 

Is it a bug within release or that action is not suppored?


Best regards

B

[sunspark]

Micollab portal = for users

https://yourmicollabFQDN/server-manager

[borko.zanko]

Micollab portal = for users

https://yourmicollabFQDN/server-manager

I'm using server-manager 

But there is no delete user option under Applications - Users and Services.. when user is selected

[sunspark]

screenshot please

[borko.zanko]

Here it is 

[sunspark]

you dont have ADD , Quick ADD and delete ./

try to resart the server

[borko.zanko]

Same thing after restart

Funny thing.. If i quickly click on link Users and Services,  buttons are visible for a sec while page is loading 

[sunspark]

Same thing after restart

Funny thing.. If i quickly click on link Users and Services,  buttons are visible for a sec while page is loading 

Maybe navigator issue? Try with ie, chrome and firefox

[borko.zanko]

Tried Chrome, Firefox, Edge and on another PC 

I think this is something with upgrade.
In 9.2.0.104 everything was fine. We made online upgrade to 9.2.0.202-01 via Service link - install applications.

[borko.zanko]

Found a sollution on KMS

Title
Delete user from MiCollab database
Symptoms
MiCollab system integrated with MX One and due to some issue a user deleted from Provisioning Manager but not from MiCollab

Environment
Mx-One
Micollab

Resolution
Follow below procdure.

1- Access the Micollab server via SSH using the root login;
2- Run the command /usr/mas/bin/toggleAastraIntegration.sh   =>  which will enable the buttons as delete on the User and Services => Users;
3- Then you can select the users and hit the delete button;
4- Once you are done, run the same /usr/mas/bin/toggleAastraIntegration.sh   => to disable the buttons in USP.

 

TNX for help

[sunspark]

Found a sollution on KMS

Title
Delete user from MiCollab database
Symptoms
MiCollab system integrated with MX One and due to some issue a user deleted from Provisioning Manager but not from MiCollab

Environment
Mx-One
Micollab

Resolution
Follow below procdure.

1- Access the Micollab server via SSH using the root login;
2- Run the command /usr/mas/bin/toggleAastraIntegration.sh   =>  which will enable the buttons as delete on the User and Services => Users;
3- Then you can select the users and hit the delete button;
4- Once you are done, run the same /usr/mas/bin/toggleAastraIntegration.sh   => to disable the buttons in USP.

 

TNX for help

well done !