Hi
Why can't I retrieve a parked call at another extension. For example, when I put a call in park at extension 5001. I walk over to extension 5050 and I press call park retrieve it ask "enter number." I put in extension number 5001, it then ask for "parking slot:" I should be about to use #, for the longest parked call. It says "not allowed."
When I try to it again and put 01 for the parking slot it stay "not allowed." regardless of what number I use I can't pickup the parked call. I'm pretty sure my COS is set correctly. What am I missing? Thanks in advance for the help.
Class Of Service Number 10
Comment 5224 3 Ring Re
ACD
ACD Agent Behavior on No Answer Logout
ACD Agent No Answer Timer 15
ACD Make Busy on Login No
ACD Silent Monitor Accept No
ACD Silent Monitor Accept Monitoring Non-Prime Lines No
ACD Silent Monitor Allowed No
ACD Silent Monitor Notification No
Follow 2nd Alternate Reroute for Recall to Busy ACD Agent No
Work Timer 0
Announce
Call Announce Line No
Off-Hook Voice Announce Allowed Yes
Handsfree AnswerBack Allowed Yes
Busy Override
Busy Override Security No
Disable Executive Busy Override Tone No
Executive Busy Override No
Call Control Timer
Busy Tone Timer 30
Dialing Conflict Timer 3
First Digit Timer 15
Inter Digit Timer 10
Lockout Timer 45
Call Duration
Call Duration 10
Call Duration Forced Cleardown Timer 0
Enable Call Duration Limit on External Calls No
Enable Call Duration Limit on Internal Calls No
Call Forwarding/Rerouting
Call Forward - Delay 0
Call Forward No Answer Timer 12
Call Forward Override Yes
Call Forwarding (External Destination) Yes
Call Forwarding (Internal Destination) Yes
Call Forwarding Accept Yes
Call Reroute after CFFM to Busy Destination No
Call Forwarding Reminder Ring (CFFM and CFIAH only) No
Disable Call Reroute Chaining On Diversion No
Group Call Forward Follow Me Accept Yes
Group Call Forward Follow Me Allow Yes
Third Party Call Forward Follow Me Accept Yes
Third Party Call Forward Follow Me Allow Yes
Use Held Party Device for Call Re-routing Yes
Call Hold
Call Hold Yes
Call Hold - Retrieve with Hold Key Yes
Call Hold Remote Retrieve Yes
Call Hold Timer 120
Local Music On Hold source No
Music on Hold on Transfer No
Use Called Party Call Hold Timer No
Call Park
Call Park Timer 180
Call Park-Allowed To Park Yes
Call Pickup
Allow Directed Call Pickup Of Attendant Call No
Call Pickup Dialed Accept Yes
Call Pickup Directed Accept Yes
Call Privacy
Call Privacy No
Calling Party Name Substitution No
Name Suppression on outgoing Trunk Call No
Privacy Released No
Public Network Identity Provided Yes
Call Waiting
Call Waiting Swap No
ONS CLASS/CLIP: Visual Call Waiting No
Campon
Auto Campon Timer 10
Campon Recall Timer 10
Direct Voice Call
Direct Voice Call - Accept No
Direct Voice Call - Allow No
Direct Voice Call - Maximize Volume No
Display
After Answer Display Time
Calling Name Display - Internal - ONS Yes
Calling Number Display - Internal - ONS Yes
Display ANI/DNIS/ISDN Calling/Called Number Yes
Display ANI/ISDN Calling Number Only Yes
Display Caller ID on multicall/keylines Yes
Display Caller ID On Multicall/Keylines Timer 45
Display Caller ID On Single Line Displays For Forwarded Calls No
Display Dialed Digits during Outgoing Calls Yes
Display DNIS/Called Number Before Digit Modification No
Display Held Call ID on Transfer No
Display Transfer Destination on Recall No
Hot Desk External User - Display Internal Calling ID No
Maintain Ringing Party During Recall No
Non-Prime Public Network Identity No
Originator's Display Update In Call Forwarding/Rerouting Yes
Suppress Delivery of Caller ID Display between Sets No
Suppress Delivery of Caller ID Display between Sets - Override No
Suppress Display Of Account Code Numbers No
Suppress Redial Display No
Fax
Campon Tone Security No
External Trunk Standard Ringback No
Fax Capable No
Return Disconnect Tone When Far End Party Clears No
HCI
HCI/CTI/TAPI Call Control Allowed Yes
HCI/CTI/TAPI Monitor Allowed Yes
Hot Desk
Green BLF Lamp for Logged in Hotdesk User No
Hot Desk External User - Allow Mid-Call Features Yes
Hot Desk External User - Answer Confirmation Yes
Hot Desk External User - Dial Tone on Call Complete Yes
Hot Desk External User - Permanent Login No
Hot Desk External User - Remote MWI Enable Feature Access Code
Hot Desk External User - Remote MWI Disable Feature Access Code
Hot Desk Login Accept Yes
Hot Desk Remote Logout Enabled Yes
Miscellaneous
Backlighting - Enabled Yes
Clear All Features Remote No
Force Device Busy If Any Line In Use No
Handset Volume Adjustment Saved Yes
Head Set Switch Mute No
Multi-Color LED Support - Disable No
Phone Lock No
Reseize Timer 180
Timed Reminder Allowed Yes
User Inactivity Timer 0
Paging
Group Page Accept Yes
Group Page Allow Yes
Loudspeaker Pager Equivalent Zone Override Security No
Loudspeaker Pager Override No
Pager Access All Zones Yes
Pager Access Individual Zones Yes
PC Port
PC Port On IP Device - Disable No
RAD
Answer Plus Delay To Message Timer 20
Answer Plus Expected Off-hook Timer 30
Answer Plus Message Length Timer 10
Answer Plus System Reroute Timer 0
Recorded Announcement Device No
Recorded Announcement Device - Advanced No
Ringing
Delay Ring Timer 10
No Answer Recall Timer 17
Ringing Line Select Yes
Ringing Timer 180
SMDR
SMDR External Yes
SMDR Internal No
Trunk
ANI/DNIS/ISDN Number Delivery Trunk No
DASS II OLI/TLI Provided No
Public Network Access via DPNSS Yes
Public Network To Public Network Connection Allowed Yes
Public Trunk No
R2 Call Progress Tone No
Suppress Simulated CCM after ISDN Progress No
Trunk Calling Party Identification Yes
Trunk Flash Allowed No
Two B-Channel Transfer Allowed No
Voice Mail
COV/ONS/E&M Voice Mail Port No
ONS VMail-Delay Dial Tone Timer 5
