Mailbox DN to show up in Directory Search

[teqwize]

Hi All,

We have a mailbox number that has a call flow (NuPoint) that we use for our IT Helpdesk queue, I'm looking to get that mailbox number to show up in directory, (on phone an d MiCollab), any suggestions?   

[sunspark]

Associate the mailbox to a phantom extension and add the extension in the telephone directory form

[teqwize]

Associate the mailbox to a phantom extension and add the extension in the telephone directory form

Thanks for replying!
can you briefly describe me how to do it? or link me to instructions?
 

[sunspark]

in the Mivb --> go to telephone directory and try to add your mailbox with a name and tick phonebook Yes.

if you are not able to do that, go tu users and devices in the Mivb or in the Micollab , create a user with the same mailbox number and associat .

then go back to telephone directory.

[teqwize]

I created the user in telephone directory and ticked "include in phonebook", however it does not show up when I search in MiCollab Client.

[sunspark]

I created the user in telephone directory and ticked "include in phonebook", however it does not show up when I search in MiCollab Client.

Maybe your Micollab client use your microsoft LDAP and not the mitel phonebook ?

[teqwize]

It probably is, now i cant figure out how the user i created in AD should show up i contacts

[sunspark]

If your phones consults the Ad directory and not the mitel  directory, you have your answer.  Just create an account in the ad with the extension of your mailbox and you're done

[teqwize]

Thanks, i ended up creating a phantom in micollab, and it worked.

[sunspark]

Thanks, i ended up creating a phantom in micollab, and it worked.

glad to hear that.