My call center people are telling me that this has stopped working. They dial the FAC of **1 and the extension who's held call they want to pickup, and nothing. They claim this was working previously.
This is hotdesk ACD, so I check the COS of the base phone, as well as the Hotdesk extension, and it's enabled in both. When I test myself in non-ACD, it works perfectly.
Anyone have any insights?
