Author Topic: Remote Hold Retrieve of ACD Call  (Read 808 times)

Offline bluewhite4

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Remote Hold Retrieve of ACD Call
« on: January 20, 2020, 11:00:35 AM »
My call center people are telling me that this has stopped working. They dial the FAC of **1 and the extension who's held call they want to pickup, and nothing. They claim this was working previously.

This is hotdesk ACD, so I check the COS of the base phone, as well as the Hotdesk extension, and it's enabled in both. When I test myself in non-ACD, it works perfectly.

Anyone have any insights?


 

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