How do I route inbound calls based on an inbound callers ANI to a particular agent?
I have a Mitel controller 3300MXeIII mivoice business
and a My contact center and IVR among others.
I want to import into Mitel (somewhere) lists of NANP phone numbers for different agents and when that number dials in and presses 1 for sales they are sent to the agent linked to that inbound phone number ANI. If the inbound ANI is not on any list it would go to an ACD and get the next free agent.
For example (these are fake numbers)
inbbound ANI rings extension
2511234567 312
2031245879 312
2123565999 312
2031247774 245
2731249874 245
2241248884 245
2031249874 245
there are 200,000+ inbound ANI's that would go to 40 different agent extensions
Where would I start to get help or training for this project, I am an admin at our company and not having any luck getting our Mitel vendor to assist.