Hello,
We migrated our micollab 6.0 to micollab 9.0 and we switched to the micollab client PC 9.0.
But now we have a problem with call recognition.
Before, when we recevied a call, the uca client displayed a number like this 0298XXXXXX which match with the telephone directory and personnal contact. Now we have something like this 00298XXXXXX (0298XXXXXX). the telephone directory no longer recognize the numbers (incall and outcall) and personnal contact no more.
We tried to change the CLID translation in micollab but it doesnt works.
It is a new feature of micollab 9.0 ? Where can we change that ?
Thank you.