« previous next »
Pages: [1]   Go Down

Author Topic: ACD question  (Read 2623 times)

Offline phonelady55

  • Contributer
  • *
  • Posts: 14
  • Karma: +0/-0
    • View Profile
ACD question
« on: November 09, 2010, 02:24:45 PM »
Good afternoon,

I have a customer base all calling the same 800 to place service calls which are routed through the Sprint cloud to hit specific ACD paths based upon predefined area code/DNIS delivery.  I had a question around one specific customer calling and only hitting 4 specific reps - so the call would come from one number only.  I don't think it is possible to do, but thought I would throw it out there.

MCD 4.1
Logged

Offline wiseguy

  • Sr. Member
  • ****
  • Posts: 202
  • Country: nl
  • Karma: +6/-0
    • View Profile
Re: ACD question
« Reply #1 on: November 09, 2010, 02:37:01 PM »
There is no way to intercept a call based on the CLID of the calling party. This can be done with IQ.
If you have SIP trunks then there might be a chance that this might be possible with the new 4.2 software
Logged

Offline phonelady55

  • Contributer
  • *
  • Posts: 14
  • Karma: +0/-0
    • View Profile
Re: ACD question
« Reply #2 on: November 09, 2010, 02:39:33 PM »
I did not think so, but thanks anyway!
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: ACD question
« Reply #3 on: November 09, 2010, 03:25:11 PM »
Did you happen to talk to Sprint to see if they could route that one customer to a unique DNIS?

Ralph
www.university-music-on-hold.com
Logged

Offline v2win

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 628
  • Country: us
  • Karma: +11/-0
    • View Profile
Re: ACD question
« Reply #4 on: November 09, 2010, 03:55:18 PM »
Could you give that one customer a different 800 number to call?
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10