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Author Topic: ACD question  (Read 2636 times)

Offline phonelady55

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ACD question
« on: November 09, 2010, 02:24:45 PM »
Good afternoon,

I have a customer base all calling the same 800 to place service calls which are routed through the Sprint cloud to hit specific ACD paths based upon predefined area code/DNIS delivery.  I had a question around one specific customer calling and only hitting 4 specific reps - so the call would come from one number only.  I don't think it is possible to do, but thought I would throw it out there.

MCD 4.1
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Offline wiseguy

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Re: ACD question
« Reply #1 on: November 09, 2010, 02:37:01 PM »
There is no way to intercept a call based on the CLID of the calling party. This can be done with IQ.
If you have SIP trunks then there might be a chance that this might be possible with the new 4.2 software
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Offline phonelady55

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Re: ACD question
« Reply #2 on: November 09, 2010, 02:39:33 PM »
I did not think so, but thanks anyway!
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Offline ralph

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Re: ACD question
« Reply #3 on: November 09, 2010, 03:25:11 PM »
Did you happen to talk to Sprint to see if they could route that one customer to a unique DNIS?

Ralph
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Offline v2win

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Re: ACD question
« Reply #4 on: November 09, 2010, 03:55:18 PM »
Could you give that one customer a different 800 number to call?
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