Author Topic: Mitel - Exchange 2010 MWI  (Read 6911 times)

Offline bluewhite4

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Mitel - Exchange 2010 MWI
« on: November 03, 2010, 01:59:05 PM »
Trying to setup Exchange 2010 with a new customer. I've got it able to answer, and take messages for multiple mailboxes, but when Exchange tries to light the MWI, the 3300 returns a '404 Not Found' message. I thought I had seen this before, but can't remember the fix.

Anyone have any ideas?
« Last Edit: October 27, 2011, 09:05:02 PM by ralph »


Offline Chakara

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Re: Exchange 2010 MWI
« Reply #1 on: November 03, 2010, 09:30:25 PM »
  I'm just commenting to bump - I can't wait to get confirmation that MWI works in 2010.  :)


Offline bluewhite4

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Re: Exchange 2010 MWI
« Reply #2 on: November 03, 2010, 11:30:58 PM »
Just an updated. Called support and this was pointed out to me. If Exchange 2010 has been installed, which in my case it had been, the following happens.

If you look at the Notice message that's being sent from Exchange to the 3300, it has both the to and from message addresses as being from the corresponding extension number.  This is what has changed in SP1, previously it would say the message was from the Exchange server itself.

Mitel basically told me that it was something Microsoft would have to permanently fix, but they gave me a work-around.

By adding the extension numbers to the "SIP Peer Profile Assignment by Incoming DID" form, the system will accept these notify messages. The only down side to this is that the message key will not work, i.e. the envelope key. Because the message says that the extension turned its own light on, the message key will just loop you.

This did work for us, and we stopped getting the 404 error messages and MWI's turned on. I have no idea if MS will actually fix this or if they intended it to be that way for some reason. (MS support forums put the blame on Mitel, so who knows really.)
« Last Edit: November 03, 2010, 11:32:58 PM by bluewhite4 »

Offline v2win

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Re: Exchange 2010 MWI
« Reply #3 on: November 04, 2010, 01:00:13 PM »
Ahhha my favorite

let the finger pointing begin

Offline ralph

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Re: Exchange 2010 MWI
« Reply #4 on: November 04, 2010, 01:28:24 PM »
Better than pulling fingers.

Ralph

Offline Chakara

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Re: Exchange 2010 MWI
« Reply #5 on: November 05, 2010, 09:30:23 PM »
LOL Ralph.  Mitel likes to blame others (I've had them do similar with Microsoft).  I guess I can't blame them...all they get when Exchange is used is a few dollars for some sip trunks.  That said, Mitel likes to (or at least used to) pimp their relationship with M$.

Oh well.....

-Chak

Offline jackpod

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Re: Exchange 2010 MWI
« Reply #6 on: December 08, 2010, 04:02:18 PM »
Ok, great info - minus the fingers :) since I am still on exchange 07 and am not impacted by SP1 for exch 2010, maybe I can get this working until we upgrade to to 2010... First not-so-good thing I have heard about SP1, I am running it on a couple other networks but the PBX is not Mitel and SP1 really stabilized 2010, although the speech to text can be quite amusing, especially if the caller has an accent

Offline jackpod

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Re: Exchange 2010 MWI
« Reply #7 on: December 09, 2010, 01:00:19 PM »
Update... Keeping in mind that I am still on Exchange 2007 using a 3rd party app called Exchange MWI from AaronSoftware and 4.2 on my 3300. I was able to get MWI working at last.

Offline brantn

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Re: Exchange 2010 MWI
« Reply #8 on: October 27, 2011, 07:26:31 PM »
Just bumping this to more present day as this fixed my issue with 5.0 to Exchange 2010. These forums contain a wealth of info.

Offline ralph

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Re: Exchange 2010 MWI
« Reply #9 on: October 27, 2011, 09:04:19 PM »
brantn,
what exactly fixed your problem?
Ralph

Offline brantn

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Re: Mitel - Exchange 2010 MWI
« Reply #10 on: October 28, 2011, 11:28:11 AM »
Adding the incoming DiD to the SIP Peer Profile this fixed the MWI. Thanks BlueWhite.


 

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