No hold music when agent puts queue call on hold

[moona]

Hi guys,

Scenario 1 = ACD Agent receives a direct DID call or places an outbound call an puts the call on hold = On hold music plays to caller

Scenario 2 = ACD Agent receives a call from an ACD Path they are present in and puts the call on hold = silence

I am not really sure what is wrong in my programming as the Embedded hold music I uploaded in the first scenario is working fine.
MiVB 8.0 SP3 PR1

Any ideas are much appreciated

[johnp]

is there a moh source in the path assignment

[moona]

is there a moh source in the path assignment

Are you referring to Recording 1 through Recording 4 Audio Source?

I thought this was only relevant to In Queue messages?

[johnp]

I think calls still use the path source