Hi guys,
Scenario 1 = ACD Agent receives a direct DID call or places an outbound call an puts the call on hold = On hold music plays to caller
Scenario 2 = ACD Agent receives a call from an ACD Path they are present in and puts the call on hold = silence
I am not really sure what is wrong in my programming as the Embedded hold music I uploaded in the first scenario is working fine.
MiVB 8.0 SP3 PR1
Any ideas are much appreciated