Author Topic: No hold music when agent puts queue call on hold  (Read 1820 times)

Offline moona

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No hold music when agent puts queue call on hold
« on: April 19, 2018, 10:57:54 PM »
Hi guys,

Scenario 1 = ACD Agent receives a direct DID call or places an outbound call an puts the call on hold = On hold music plays to caller

Scenario 2 = ACD Agent receives a call from an ACD Path they are present in and puts the call on hold = silence

I am not really sure what is wrong in my programming as the Embedded hold music I uploaded in the first scenario is working fine.
MiVB 8.0 SP3 PR1

Any ideas are much appreciated


Offline johnp

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Re: No hold music when agent puts queue call on hold
« Reply #1 on: April 20, 2018, 03:23:48 PM »
is there a moh source in the path assignment

Offline moona

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Re: No hold music when agent puts queue call on hold
« Reply #2 on: May 01, 2018, 01:46:59 AM »
is there a moh source in the path assignment

Are you referring to Recording 1 through Recording 4 Audio Source?

I thought this was only relevant to In Queue messages?

Offline johnp

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Re: No hold music when agent puts queue call on hold
« Reply #3 on: May 02, 2018, 09:05:11 AM »
I think calls still use the path source


 

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