ACD PATH in resilient mode

[sunspark]

Sunspark,

That is only if you send them directly to the VM Hunt Group if you send them directly to a Call Director Box then it would play the Call Director Message.

Thanks,

TE

No , when you send them directly to Mailbox you have the welcome to messag center

[Tech Electronics]

Sunspark,

I am not sure how you have it setup to play Welcome to Message Center, but I just tested it on the system I am working on and I get the Call Director Message every time I route calls to the phantom that is Call Rerouted Always to it.

I think this may come down to a fundamental difference in how systems are setup, but since I hardly know the 3300 and/or NuPoint I can't be that confident with that answer.

Thanks,

TE

[VinceWhirlwind]

Sunspark,

That is only if you send them directly to the VM Hunt Group if you send them directly to a Call Director Box then it would play the Call Director Message.

Thanks,

TE

No , when you send them directly to Mailbox you have the welcome to messag center

 
The whole point of Call Director on the Mailbox is that you can have schedules, play different messages according to the schedule, and transfer the call to different targets as per your schedules.
If it's saying "welcome to message center", it just means you haven't configured Call Director from the default action which is "send to message center".

[sunspark]

Sunspark,

That is only if you send them directly to the VM Hunt Group if you send them directly to a Call Director Box then it would play the Call Director Message.

Thanks,

TE

In my case i send them to call director box ,but i have welcome to message center

[VinceWhirlwind]

Create a full callflow in Call Director to check schedules and route calls as per the schedules instead of leaving it on the default action which is sending the call straight to the message centre.

[VinceWhirlwind]

https://<MiCollab_server>/npm-admin/WebHelp/np/np/calldir/about_the_call_flow_page.htm

[sunspark]

https://<MiCollab_server>/npm-admin/WebHelp/np/np/calldir/about_the_call_flow_page.htm

Hi Vince ,

my Customer doesn't want to use scheduler :-)

[sarond]

How are you getting the call from the ACD to the Voicemail?

I believe you must at least interflow the call for 1sec. Don't use path unavailable.

[sunspark]

How are you getting the call from the ACD to the Voicemail?

I believe you must at least interflow the call for 1sec. Don't use path unavailable.

Yes interflow 1s

[VinceWhirlwind]

https://<MiCollab_server>/npm-admin/WebHelp/np/np/calldir/about_the_call_flow_page.htm

Hi Vince ,

my Customer doesn't want to use scheduler :-)

NuPoint Call Director has nothing to do with scheduler.
 
What your customer apparently wants is different messages depending on the time of day, which is exactly what Call Director can do for you, without any byzantine ACD complication.

[sunspark]

I agree but customer wabt tu reach days, n1, n2 manually not with scheduler. If the operator need to work more than specific hours...