Author Topic: No MOH or ringback after interflowing  (Read 924 times)

Offline Dogbreath

  • Global Moderator
  • Sr. Member
  • *****
  • Posts: 396
  • Country: gb
  • Karma: +18/-0
    • View Profile
No MOH or ringback after interflowing
« on: February 05, 2018, 12:57:07 PM »
Using an ACD path to play a RAD and then interflow to a multicall group. For some reason there is no ringback or MOH when the call interflows - the caller hears the RAD, and then silence until somebody picks up the multicall. Embedded MOH is configured and working - if I place the caller on hold I get the expected MoH. What else to check?


Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: No MOH or ringback after interflowing
« Reply #1 on: February 05, 2018, 08:56:35 PM »
Check the MOH of the ACD Path, there is a setting in there as well.

Offline Dogbreath

  • Global Moderator
  • Sr. Member
  • *****
  • Posts: 396
  • Country: gb
  • Karma: +18/-0
    • View Profile
Re: No MOH or ringback after interflowing
« Reply #2 on: February 06, 2018, 05:19:10 AM »
The Audio Source is set to None on the ACD path because I want it to use the system default MoH ['None' is a very confusing name for this]. Yes, embedded is selected in System Access Points.


 

Sitemap 1 2 3 4 5 6 7 8 9 10