User Unable To Transfer External Calls Internally.

[PeterNicholls]

Just been notified by a user that that they are unable to transfer their phone calls.

They work in customer services so this is quite a big problem.

Thanks in advance...i'm aware this might be a bit basic.

[x-man]

I think a bit more info is required.... System type; software release; phone type; what actually happens when they try to transfer; is it one particular exten or any? and any more info you might have from the user?

[SARTECH87]

how does he /she perform the transfer? might be stupid but the transfer must be configure in the COS and also the way of doing transfer might be just wrong. Must press the transfer button ( arrow / with faces ) next to hold button and dial the extension and hang up if the transfer is unannounced transfer

[PeterNicholls]

Hello guys,

SH_vMCD is the software I'm using to manage the phone system.

The user is transferring and the call is being cut off as she presses release me - She is reasonably competent as her job is basically answering and transferring calls.

The phone she is using is the 5320.

[PeterNicholls]

how does he /she perform the transfer? might be stupid but the transfer must be configure in the COS and also the way of doing transfer might be just wrong. Must press the transfer button ( arrow / with faces ) next to hold button and dial the extension and hang up if the transfer is unannounced transfer

The plot thickens: I have no found that this is a problem with people forwarding TO the user.

And on the phone there is a phone with an arrow on it - Must be a diversion actually placed on the device -

How do I remove this please?

Thanks a lot so far.

[Dogbreath]

Look at the form "Call Forwarding Profile". Should be fairly self-explanatory.

[x-man]

maintenance command "Locate feature extn >insert extn number<" will tell you if it is diverted.

[PeterNicholls]

All sorted now.

I entered *70 on the work and works fine.

Thanks a lot guys.