Author Topic: Using UPiQ ports  (Read 2638 times)

Offline MrCoops

  • Contributer
  • *
  • Posts: 6
  • Country: gb
  • Karma: +0/-0
    • View Profile
Using UPiQ ports
« on: September 12, 2017, 06:55:58 AM »
Hi, Just purchased a handful of UPiQ ports for testing but have been unsuccessful finding any guides / samples online. Anybody have any guides / documentation on how-to use would be greatly appreciated :) TIA


Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4100
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Using UPiQ ports
« Reply #1 on: September 12, 2017, 07:54:16 AM »
What is a UPiQ port?!?!

Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: Using UPiQ ports
« Reply #2 on: September 12, 2017, 08:10:40 AM »
What is a UPiQ port?!?!

Updated Position in Queue for IVR

Offline eugenej

  • Full Member
  • ***
  • Posts: 94
  • Country: 00
  • Karma: +2/-0
    • View Profile
Re: Using UPiQ ports
« Reply #3 on: September 14, 2017, 02:35:20 PM »
Hi, Just purchased a handful of UPiQ ports for testing but have been unsuccessful finding any guides / samples online. Anybody have any guides / documentation on how-to use would be greatly appreciated :) TIA

I haven't done this in ages but the setup has changed from one version to the next. Basically you conifgure it the same as an IVR port but you select UPIQ - under extensions.

Once you have created your ports you need to assign a UPIQ type call flow (this part is vague, I'd have to go back to my setup) to each queue. When UPIQ is meant to be played it will "grab" a port do deliver the message and release it back.

I hope this helps, else I will have to look at my lab system like I said

Offline MrCoops

  • Contributer
  • *
  • Posts: 6
  • Country: gb
  • Karma: +0/-0
    • View Profile
Re: Using UPiQ ports
« Reply #4 on: October 03, 2017, 06:14:09 AM »
all sorted thank you. I downloaded the default UPIQ Workflow and Subroutines and from those it was simple to add the relevant queues and assign the subroutine. Thanks.


 

Sitemap 1 2 3 4 5 6 7 8 9 10