« previous next »
Pages: [1]   Go Down

Author Topic: ACD Music on Hold  (Read 1380 times)

Offline teqwize

  • Jr. Member
  • **
  • Posts: 41
  • Country: us
  • Karma: +0/-0
    • View Profile
ACD Music on Hold
« on: October 18, 2021, 09:59:23 AM »
Hi All,

I am having issues configuring Music on Hold in ACD path, see my screenshot attached for my config, my issue is that the caller does not hear music, just rings, which is really annoying.
Logged

Offline ZuluAlpha

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 693
  • Country: us
  • Karma: +17/-0
    • View Profile
Re: ACD Music on Hold
« Reply #1 on: October 18, 2021, 02:08:38 PM »
Teqwize, is the .wav in the following format:

    Audio type: Microsoft Windows WAV (.wav)

    Audio format: CCITT u-Law or A-Law 8.000 kHz, 8 Bit, Mono
Logged

Offline teqwize

  • Jr. Member
  • **
  • Posts: 41
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: ACD Music on Hold
« Reply #2 on: October 18, 2021, 02:09:32 PM »
Quote from: ZuluAlpha on October 18, 2021, 02:08:38 PM
Teqwize, is the .wav in the following format:

    Audio type: Microsoft Windows WAV (.wav)

    Audio format: CCITT u-Law or A-Law 8.000 kHz, 8 Bit, Mono

That's correct.
Logged

Offline imanm93

  • Jr. Member
  • **
  • Posts: 76
  • Country: au
  • Karma: +0/-0
  • Keep it simple!
    • View Profile
    • Iman Mohammadi's Blog
Re: ACD Music on Hold
« Reply #3 on: October 22, 2021, 02:32:58 PM »
Please confirm if your MoH is enabled under System Option first.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10