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Author Topic: ACD Music on Hold  (Read 1381 times)

Offline teqwize

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ACD Music on Hold
« on: October 18, 2021, 09:59:23 AM »
Hi All,

I am having issues configuring Music on Hold in ACD path, see my screenshot attached for my config, my issue is that the caller does not hear music, just rings, which is really annoying.
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Offline ZuluAlpha

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Re: ACD Music on Hold
« Reply #1 on: October 18, 2021, 02:08:38 PM »
Teqwize, is the .wav in the following format:

    Audio type: Microsoft Windows WAV (.wav)

    Audio format: CCITT u-Law or A-Law 8.000 kHz, 8 Bit, Mono
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Offline teqwize

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Re: ACD Music on Hold
« Reply #2 on: October 18, 2021, 02:09:32 PM »
Quote from: ZuluAlpha on October 18, 2021, 02:08:38 PM
Teqwize, is the .wav in the following format:

    Audio type: Microsoft Windows WAV (.wav)

    Audio format: CCITT u-Law or A-Law 8.000 kHz, 8 Bit, Mono

That's correct.
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Offline imanm93

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Re: ACD Music on Hold
« Reply #3 on: October 22, 2021, 02:32:58 PM »
Please confirm if your MoH is enabled under System Option first.
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