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Author Topic: Nupoint VM Call Details  (Read 1401 times)

Offline rgardeck

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Nupoint VM Call Details
« on: June 22, 2020, 02:09:23 PM »
Our Nupoint system sends all voicemails to our Outlook mailboxes. Our Nupoint currently only sends recorded voicemail as attachment. Is there a way to force Nupoint to also include caller ID (phone number,etc) in the body of an email for example?
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Offline lundah

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Re: Nupoint VM Call Details
« Reply #1 on: June 22, 2020, 04:13:51 PM »
If you have the FCOS settings set correctly, the calling number should be included in the email.
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Offline rgardeck

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Re: Nupoint VM Call Details
« Reply #2 on: June 23, 2020, 01:25:45 PM »
Any ideas as to which number FCOS it would be?
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Offline lundah

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Re: Nupoint VM Call Details
« Reply #3 on: June 23, 2020, 05:38:45 PM »
That's going to depend on how your particular system is configured. What I can tell you, though, is the FCOS that the mailbox uses needs to have bit 262 and 263 enabled to store the inbound caller ID in the message data.
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Offline mark.vanderheijden

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Re: Nupoint VM Call Details
« Reply #4 on: June 29, 2020, 04:51:18 AM »
You have to enable this FCOS: 260-264 and 280.

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