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Author Topic: Mitel 3300: ACD Agent on a call for 2 hours  (Read 1810 times)

Offline smbijelic

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Mitel 3300: ACD Agent on a call for 2 hours
« on: January 16, 2012, 05:26:11 PM »
My ACD Agents that are on a call for more than 2 hours show as IDLE and start the IDLE Agent timer (Using PrairieFyre Software).  Is this a timer setting on the 3300?  I can't seem to find it anywhere.

Thanks in Advance.
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