Hot Desking

[WGAIT]

Hi all,

We have a Mitel 3300 with 5312 handsets.

We want to set certain users up as 'hot desk' users so they can login to other handsets using the hot desk login/logoff feature access codes.  While this does seem to be working we have an issue we can't work out.

If the user logs in to another handset it all works fine on that new handset but the handset designated as their base handset (which is the handset on their main desk) disassociates itself from the phone system and sits there with 'USE Superkey TO SEND PIN' on the display.  Under 'Service Profile' for the relevant user who wants to hot desk, all we are changing is 'Hot Desking User' to 'Yes' for this feature to work.

Is there some way we can set their main phone handset on their main desk as some sort of 'dummy' phone which they log in to when sat there, but when they go elsewhere and login on another handset it doesn't become disassociated from the phone system, and simply sits on a user login type of prompt?

Hope the above makes sense, appreciate any suggestions!

[msouva]

I have the "dummy" phones here set up as "IP Device Only" with a COS that allows hot desk login.  The "IP Device Only" does not take up a license.  The phone cannot make outbound calls.

[ZuluAlpha]

For their base phone they would still need to be a hotdesk user and sign in to it and could, in theory, just stay signed in until they sign in elsewhere.

So if the user's extension is 2019, their "normal" phone's base extension coule be 2#019 as an IP Device Only, then get full functionality when the user signs in as extension 2019.

In summary, you don't really want the users' base extensions to be the exact same as their hotdesk extensions even if it's where the user normally works.

[WGAIT]

Thanks for your comments, will adjust our settings accordingly and see what happens!

[artieouellette]

Set up main phone as IP but this set will only be able to make E911 and Ip only will not use a license.


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