Hi all,
We have a Mitel 3300 with 5312 handsets.
We want to set certain users up as 'hot desk' users so they can login to other handsets using the hot desk login/logoff feature access codes. While this does seem to be working we have an issue we can't work out.
If the user logs in to another handset it all works fine on that new handset but the handset designated as their base handset (which is the handset on their main desk) disassociates itself from the phone system and sits there with 'USE Superkey TO SEND PIN' on the display. Under 'Service Profile' for the relevant user who wants to hot desk, all we are changing is 'Hot Desking User' to 'Yes' for this feature to work.
Is there some way we can set their main phone handset on their main desk as some sort of 'dummy' phone which they log in to when sat there, but when they go elsewhere and login on another handset it doesn't become disassociated from the phone system, and simply sits on a user login type of prompt?
Hope the above makes sense, appreciate any suggestions!