Author Topic: External HotDesk  (Read 1730 times)

Offline mhumphries

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External HotDesk
« on: April 16, 2018, 10:03:35 AM »
i have an External HotDesk setup with what i believe are the correct CoS settings.  however when i call the hot desk extension i get an error "Not Allowed"  any thoughts on what i can look at to see what is not allowed.


Offline rotary dial tommy

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Re: External HotDesk
« Reply #1 on: April 16, 2018, 10:17:59 AM »
Do you have tenanting programmed on the system ?

Offline mhumphries

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Re: External HotDesk
« Reply #2 on: April 16, 2018, 10:20:01 AM »
no

Offline rotary dial tommy

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Re: External HotDesk
« Reply #3 on: April 16, 2018, 10:24:19 AM »
I have seen this message if interconnect restriction applies , have you checked that ?

Offline mhumphries

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Re: External HotDesk
« Reply #4 on: April 16, 2018, 10:40:51 AM »
checked and there are not interconnect restrictions setup

Offline rotary dial tommy

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Re: External HotDesk
« Reply #5 on: April 16, 2018, 11:35:11 AM »
Has calling this number ever worked ?Can other users call this number ? Can other hotdesk phones be called without issue . The phone is a working remote phone that can call the phones that cannot call it ?

Offline lowradiation

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Re: External HotDesk
« Reply #6 on: April 16, 2018, 05:02:40 PM »
Is it setup in a multi-device user group?  If so, you can only call the main extension of the multi-device user group  (presence in that group has to be on for the external hot-desk extension to ring)

Offline mhumphries

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Re: External HotDesk
« Reply #7 on: April 17, 2018, 08:56:59 AM »
it is part of a multi device user group..... that is good to know. thank you.

Offline ZuluAlpha

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Re: External HotDesk
« Reply #8 on: April 19, 2018, 02:15:18 PM »
"Not Allowed" is typically a Class of Restriction issue more than a COS issue.


 

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