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Mitel MiVoice Business/MCD/3300
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External HotDesk
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Topic: External HotDesk (Read 1683 times)
mhumphries
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Posts: 87
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External HotDesk
«
on:
April 16, 2018, 10:03:35 AM »
i have an External HotDesk setup with what i believe are the correct CoS settings. however when i call the hot desk extension i get an error "Not Allowed" any thoughts on what i can look at to see what is not allowed.
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rotary dial tommy
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Posts: 65
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Re: External HotDesk
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Reply #1 on:
April 16, 2018, 10:17:59 AM »
Do you have tenanting programmed on the system ?
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mhumphries
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Re: External HotDesk
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Reply #2 on:
April 16, 2018, 10:20:01 AM »
no
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rotary dial tommy
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Re: External HotDesk
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Reply #3 on:
April 16, 2018, 10:24:19 AM »
I have seen this message if interconnect restriction applies , have you checked that ?
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mhumphries
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Re: External HotDesk
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Reply #4 on:
April 16, 2018, 10:40:51 AM »
checked and there are not interconnect restrictions setup
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rotary dial tommy
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Re: External HotDesk
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Reply #5 on:
April 16, 2018, 11:35:11 AM »
Has calling this number ever worked ?Can other users call this number ? Can other hotdesk phones be called without issue . The phone is a working remote phone that can call the phones that cannot call it ?
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lowradiation
Full Member
Posts: 127
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Re: External HotDesk
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Reply #6 on:
April 16, 2018, 05:02:40 PM »
Is it setup in a multi-device user group? If so, you can only call the main extension of the multi-device user group (presence in that group has to be on for the external hot-desk extension to ring)
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mhumphries
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Posts: 87
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Re: External HotDesk
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Reply #7 on:
April 17, 2018, 08:56:59 AM »
it is part of a multi device user group..... that is good to know. thank you.
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ZuluAlpha
Global Moderator
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Re: External HotDesk
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Reply #8 on:
April 19, 2018, 02:15:18 PM »
"Not Allowed" is typically a Class of Restriction issue more than a COS issue.
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