External HotDesk

[mhumphries]

i have an External HotDesk setup with what i believe are the correct CoS settings.  however when i call the hot desk extension i get an error "Not Allowed"  any thoughts on what i can look at to see what is not allowed.

[rotary dial tommy]

Do you have tenanting programmed on the system ?

[mhumphries]

no

[rotary dial tommy]

I have seen this message if interconnect restriction applies , have you checked that ?

[mhumphries]

checked and there are not interconnect restrictions setup

[rotary dial tommy]

Has calling this number ever worked ?Can other users call this number ? Can other hotdesk phones be called without issue . The phone is a working remote phone that can call the phones that cannot call it ?

[lowradiation]

Is it setup in a multi-device user group?  If so, you can only call the main extension of the multi-device user group  (presence in that group has to be on for the external hot-desk extension to ring)

[mhumphries]

it is part of a multi device user group..... that is good to know. thank you.

[ZuluAlpha]

"Not Allowed" is typically a Class of Restriction issue more than a COS issue.