Recent Posts

61

Mitel MiVoice Business/MCD/3300 / MiVb Embedded VM Call Flows

« Last post by bvtech on May 08, 2025, 02:05:14 PM »

I have a customer with a MiVB using the embedded VM with Call Flows to answer the calls.  They still have people who like to check voicemail messages remotely.  Is there a way in the call flow, to program a digit like the star key to allow the customer access to check their messages?

62

Mitel Software Applications / MiCollab Modified Fields

« Last post by fishhead64 on May 08, 2025, 11:44:20 AM »

Since we upgraded MiCollab to 9.8.3.1-01, the U records in Bulk Provisioning now list a slew of fields instead of the one or two actually updated in Active Directory. I'm told that's just how it is now. Is there a setting that we can change to just show what was actually modified? Knowing this will help us either prevent those records from flowing to MiCollab as we don't need it, or understanding the update and saving the record.

63

SIP On Mitel / Re: Mitel 5360 IP Phone Telnet Password / HTML Application not loading

« Last post by dilkie on May 08, 2025, 11:22:55 AM »

there is no telnet access (anymore), and http was removed after a certain version (which i can't remember).

64

Mitel Software Applications / Re: YourSite Explorer programming time periods

« Last post by fishhead64 on May 08, 2025, 10:56:51 AM »

We're doing it this way, see screen shots. This is the after hour treatment for our Helpdesk.
The subroutine works left to right, so it filters until it finds a match.

65

Mitel Software Applications / Call Accounting

« Last post by fishhead64 on May 08, 2025, 10:48:13 AM »

We're looking to replace our Call Accounting app (Jazzware). Can anyone recommend options? We need general reporting, costing and PMS interface for posting of calls for hotel guest folios.

Looking for easy interface, scheduled reporting, friendly and knowledgeable support staff.

66

Mitel Software Applications / Re: Nupoint Voicemail to Email Failure

« Last post by sarond on May 08, 2025, 02:32:23 AM »

This a pain point.

I believe the longest you can set the token before expiring is two years. Unless there is some sort of reminder this will be forgotten.

Good for security but painful for us techs 

67

Mitel Software Applications / Re: Nupoint Voicemail to Email Failure

« Last post by ralph on May 07, 2025, 07:33:48 PM »

We found the problem.
IN O365 there is an access token that's only good for 1 year.  Creating a new one resolved the problem.

Ralph

68

Mitel MiVoice Business/MCD/3300 / Re: license needed for SIP panic button MiVB 9.2

« Last post by johnp on May 07, 2025, 07:08:59 PM »

Thought about this a bit more and think depending upon the amount of simultaneous calls perhaps a single sip trunk could be used and that would just require the one license, not sure but would think the endpoint would send some type of identification during the call. Might require to run them through a nat router to get the peer to work, or perhaps an always on would work on inbound.

69

Mitel Software Applications / Re: Nupoint Voicemail to Email Failure

« Last post by johnp on May 07, 2025, 06:02:12 PM »

Have you stopped and restarted the advanced um? It think the msblogs will show the reason, could be missing aliases causing a build up or something else. Mot sure of the full path to msblogs but in my opinion if a stop and restart gets it back working, then you should see what issues happen after the reinitialization.

70

Mitel Software Applications / Nupoint Voicemail to Email Failure

« Last post by ralph on May 07, 2025, 04:57:03 PM »

Our Nupoint was working fine with O365 but has not stopped.
Our firewall engineer sees that it looks like it ~should~ be working but our email engineer never sees an attempt at sending.
The mailbox itself says the last time it was logged into was Feb 21, 2025 but the user who pointed out the problem received his last VM to email in April.
Are there logs that I can look at that might give me a clue?
Do you have any other suggestions as to what I might look at?

Ralph