Recent Posts

51

Mitel MiVoice Business/MCD/3300 / Re: Is there an easier way to set/change speed dial buttons?

« Last post by ddog511 on May 09, 2025, 04:55:01 PM »

Another option - don't.

Let me explain.  When we switched from the 5212 to the 6920 units, we standardized every classroom on a specific set of speed dials.  From there, if they want to add a speed dial, we let them but they have to do it manually.  For this phone, they can hold the speed dial button down and will eventually get the options to add the speed dial information.  Not sure that's an option in your case, but it has really cut down on the 'can you set this key for me' type of requests.  We do still get them from time to time from office staff, but the classroom staff have accepted that this is now the standard.

Fwiw.

52

Mitel MiVoice Business/MCD/3300 / Re: Dialogic IVR not transferring to MiVB Ring Group

« Last post by johnp on May 09, 2025, 04:51:11 PM »

So, it should be when having answered a call on an analog extension and trying to transfer, hookflash dial extension number, remain on line for supervised transfer or hang up for blind. Might look at ONS/OPS Circuit Descriptors for hookswitch timing and verify COS but would assume they should be good.

Certainly verifying the process with a buttset or 2500 set should isolate the issue.

53

Mitel MiVoice Business/MCD/3300 / Re: Dialogic IVR not transferring to MiVB Ring Group

« Last post by mheuer on May 09, 2025, 03:06:06 PM »

Not sip, they are analog extensions. We haven't tried a buttset yet, but the IVR tech did go onsite and connected an analog phone to the FXS port that the IVR connects to and he was able to call to 2211.

54

Mitel MiVoice Business/MCD/3300 / Re: Dialogic IVR not transferring to MiVB Ring Group

« Last post by johnp on May 09, 2025, 02:00:35 PM »

Are these sip extensions connected to the IVR? I would assume the & represents a switchhook flash followed by some pause before dialing. Have you tried any emulation of the process via a buttset?

55

Mitel MiVoice Business/MCD/3300 / Dialogic IVR not transferring to MiVB Ring Group

« Last post by mheuer on May 09, 2025, 01:45:11 PM »

Hey all,

Does anyone have experience with transferring calls from a 3rd party IVR system to MiVB? Currently our customer has a Dialogic IVR system. The IVR system is supposed to transfer to ring group 2211 but when it transfers it routes back to the IVR menu prompt after being on hold for transfer for about 10 seconds. It never makes it to MiVB.

MiVB has IVR huntgroup with three FXS Analog members. Calls from MiVB to the IVR route just fine, coming back into MiVB from the IVR is the issue.

According to the technician who supports the IVR they are using the following characters to try to route calls via DTMF: &,,,2211

We've tried using 2211 instead, but no luck there. I've gone through COS on the IVR hunt group members and the ring group it's supposed to go to, but I can't get it to work. We were thinking about adding a flashhook in the IVR DTMF string, but I'm such a novice at DTMF stuff that I'm not sure how to do that.

56

Mitel MiVoice Business/MCD/3300 / Re: Is there an easier way to set/change speed dial buttons?

« Last post by johnp on May 08, 2025, 04:03:07 PM »

It under there in the advanced section

57

SIP On Mitel / Re: Mitel 5360 IP Phone Telnet Password / HTML Application not loading

« Last post by danp on May 08, 2025, 03:46:55 PM »

Thanks for your reply. That's interesting as the telnet service is running and brings up a login prompt (when the config option is enabled to start it) and it also has HTTP support too on the SIP firmware (likewise when the config option is also set). I'm currently running version 06.05.01.06, I can successfully login to the HTTP service running on port 80, just those credentials don't work on the telnet connection via port 23.

58

Mitel MiVoice Business/MCD/3300 / Re: MiVb Embedded VM Call Flows

« Last post by bvtech on May 08, 2025, 03:23:57 PM »

That does work, but I have to press the * key once the message plays.  I think that's doable.  Thank you for the response.

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Mitel MiVoice Business/MCD/3300 / Re: Is there an easier way to set/change speed dial buttons?

« Last post by mivz on May 08, 2025, 03:00:47 PM »

I usually would export the multiline set keys form, then created new spreadsheet(s) for import.

Is this under MiVB> Users and Configuration> Import then grab the 3300ICPImportSpreadsheet with the key assignment sheet?

60

Mitel MiVoice Business/MCD/3300 / Re: MiVb Embedded VM Call Flows

« Last post by johnp on May 08, 2025, 02:42:03 PM »

Would think message center as a keypress option would work, on nupoint you would enter the mailbox followed by *. Not sure it operates the same but do think so.