Recent Posts

1

Mitel MiVoice Business/MCD/3300 / 2 - way paging on a Mivoice

« Last post by mitelrvtd on Today at 07:06:35 PM »

We'd like to be able to page a group, not more than 15 phone and have everyone hear everyone so it is like a 2 -way group page.
Ideally, just everyone's speakerphones light up and they can all just talk.

Regular one-way paging works fine, and I do see how you can use the Meet Me Answer to pick up the call.
Does that end the page and just connect the paging and the phone pressing Meet Me Answer?
It would be fine if they had to press Meet Me Answer but as long as multiple paged phones can do it.

We are mostly 53xx phones with a few 69xx

Thanks for any ideas for options for this.

2

MiVoice Office 250/Mitel 5000 / Mitel 5330/5340 phones not showing programmable keys in settings

« Last post by herpderp on Today at 03:14:52 PM »

We have some 5330/5340's connected to a 250. They're not giving us the "programmable keys" option in settings. I press the app key, settings, and then it just shows languages/text size/brightness/etc... Any ideas how to fix it? Or is there another way to program the programmable keys?

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MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - MiVoice Says Wrong Password but We Never changed it

« Last post by loungesong on Today at 01:57:58 PM »

We were able factory restart the box.  Then we were able to get in with the admin / itpassw combo.  It asked us to put a new password in which we did.

Then we were able to go through the initial setup screens in the MiVoice software.  Licenses, hardware seems to be in tact.

Then we loaded our last backup of the configuration--that also went smoothly.

After the unit restarted we're exactly back where we started: at 20% of the login screen it says bad password and we are trying both the new one we created as well as the default...no dice.

Once we did the restore should it have changed the admin password back to the one we supposedly don't know?

If that is in fact what happened is there any dealers willing to work quickly with us/mitel to get us in?  This just makes no sense.

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MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - MiVoice Says Wrong Password but We Never changed it

« Last post by loungesong on Today at 01:13:26 PM »

In case this piques anyones mind--the red light on the PBX starts blinking when it says web_ok.  After it ran through the rest of porcess it restarted web_ok.  Still can't log in and screen just says phone with red light blinking.

Going to try to restore a backup next.

Still would like some mitel supported help if anyone interested as a vendor.

5

Mitel MiVoice Business/MCD/3300 / Re: Trouble shooting help for VLAN

« Last post by thenewguy on Today at 08:17:25 AM »

I have the pc ports disabled but am wondering if a tagged port from the switch has had something like that plugged into it somewhere. The IT is going to try separating out a separate vlan.

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MiVoice Office 250/Mitel 5000 / Mitel 5000 - MiVoice Says Wrong Password but We Never changed it

« Last post by loungesong on Today at 12:49:44 AM »

The company that sold us our Mitel 5000 system over 10 years ago is long gone.  They gave me the MiVoice software and we've been able to make minor changes ever since.

Our SIP provider made some changes so we need to get in.  It's been over a year since I've logged in--smooth sailing. the username: admin / xxxx password we've used forever (which was saved in my computer) is not being accepted. 

I'm aware of the Access issue that requires repairing the install which I have had to do many times in the past.

It asks for the user/password at 20% during the process of connecting.  I have guess every password I can think of.

In the end I need a professional.  We in the San Francisco Bay Area.  The vendors they are recommending as partners are huge IT companies and I couldn't even find the right person to help.  I could easily give remote control to someone but in the end I need someone that can work with Mitel to get us access.  Small shop preferred and availability ASAP.

Does anyone have any recommendations?  Is there anything I'm missing with this username/password thing?

7

Mitel SX200, SX2000, and older SX platforms / Re: 200 ML/EL Linear Flash Cards

« Last post by johnp on Yesterday at 11:06:29 AM »

Did locate a 4 meg dump of Q46.0.9, which I think was the last release. I am trying this again on an older pc, as my current testing with APSoft's cardware doesn't seem to work properly on my Win10 setup. It could be my old card has issues but need to see if the old SwapFTL software I used in the past does thing different.

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Introduction and Announcements / MUG Training: Provisioning Users & Services on MiVoice Business

« Last post by Mitel User Group on Yesterday at 10:46:24 AM »

MUG Members - Join us for a live training! Mitel Technical Instructor, Dave Reader, will dive into the different methods for provisioning Users & Services for MiVoice Business.

TITLE: Provisioning Users & Services on MiVoice Business
DATE: Monday, June 9th, 2025
TIME: 9 AM CDT / 3 PM CET

LEARN MORE: https://mitelusergroup.org/events/usercreationmicollabtraining-919/

If you are not currently a Mitel User Group (MUG) member, join today to access great educational resources and engaging online and in-person events: https://mitelusergroup.org/

9

Mitel MiVoice Business/MCD/3300 / Re: Trouble shooting help for VLAN

« Last post by acejavelin on June 03, 2025, 05:06:45 PM »

Is it the phone VLAN in this one area that fails, or the entire voice VLAN (assuming it is one broadcast domain)?

I would be looking at switch logs... and no, I don't believe the 3300 can help you diagnose this. If you know it is a specific area then the switch for that area would be the logical one to be examining the logs. Usually the only way a broadcast storm can occur from a phone is if the PC port is looped back into a wall jack, but spanning tree should shutdown that port, not the VLAN at the uplink level. How many phones in this area? Can you eyeball each one and see if someone looped a cable to a wall jack or mini switch?

10

Mitel MiVoice Business/MCD/3300 / Trouble shooting help for VLAN

« Last post by thenewguy on June 03, 2025, 03:47:19 PM »

I am having trouble with a network and cant pinpoint the issue.  The question is, IS there a way on the Mitel 3300 to look for broadcast or ip storms from a device.  Nothing can be seen in the switches.  Phones are in different areas and linked together via fiber.  One area is randomly locking the link up (monthly).  The link can be bounced and all is well for around 30 days. Is there trouble shooting that I can use from the 3300 to look for the problem.  When the link is locked up it only effects the phone VLan other traffic is not affected.  I am assuming something on the phone VLan is causing the issue.  There IT has all the networking components (switch,DHCP and router).