Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Finding an extension + Pressing a button for an outside line

« on: October 08, 2025, 02:24:01 PM »

esoare,

There isn't a way to remove the 9 if it is part of the dial string which is what is shown in the display.

The 9 would then be stripped off by the ARS Digit Modification Associated with ARS Route that was chosen for that phone and Digits Dialed.

The only way to remove the 9 is to not require the 9 to be dialed for an outbound call in the first place, even using a speedcall will show the digits as the Actual Number dialed.

Thanks,

TE

2

MiVoice Office 250/Mitel 5000 / Re: Software update

« on: October 08, 2025, 02:01:03 PM »

oldwave,

Technically, no you don't need to upgrade the license to upgrade the system.

The issue you are going to have is that the license can be 'lost' during the upgrade process and you would need a copy of it.

The copy you would have to get from the VAR who owns the Licensing for that system OR you may be able to contact Mitel and get it transferred to you if you are a certified VAR.

Before you ask, no there isn't a way to download the license from the system, sorry.

Thanks,

TE

3

Mitel Software Applications / Re: MICC Ignite SSO

« on: September 05, 2025, 05:14:10 PM »

fishhead64,

No it doesn't push anything through as that would defeat the point of AD.

I have never seen it used on just one product and not the other so I doubt it will go without a hitch if it isn't setup that way.

What I have seen during the installation process of the MiCC is that you can use Basic Authentication or Windows Authentication.

Basic Authentication uses what is programmed in the Users Profile.

Windows Authentication uses what is configured in your Windows AD.

Setting it up after the fact can be done, but I haven't done it without configuring it for MiCollab as well.

As for what could go wrong if you don't, I am not sure, but my best guess is that since it has to match employees to what is configured in the MiCC which gets its information from the MiVB which gets its information from the MiCollab there could be issues.

I think I have a best practice document from Mitel on this, but it is a pdf and I can't post those here. This is usually where you will want to get your Mitel VAR involved to help with setting this up.

Thanks,

TE

4

MiVoice Office 250/Mitel 5000 / Re: miVoice Office 250 Windows 11 DB Programming Error HRESULT=0x80040154

« on: September 05, 2025, 02:50:09 PM »

mitecw,

The 6.3 SP4 is 6.3.8.105.
The 6.3 SP7 is 6.3.11.136

The version 6.3.11.109 is the version of DB programming associated with 6.3 SP7.

So you need to get 6.3 SP4 from your vendor, as that is the only way to get the software, and install that first and then install 6.3 SP7 which you have.

After that install the version of your system that you need to use for DB programming.

Thanks,

TE

5

Mitel Software Applications / Re: MICC Ignite SSO

« on: September 05, 2025, 11:08:09 AM »

fishhead64,

This is totally possible as Mitel is looking for information is specific fields and formats.

If you look in your MiCollab: Configuration > Integrated Directory Service you will see the default mappings they are expecting.

Thanks,

TE

6

MiVoice Office 250/Mitel 5000 / MOVED: Grandstream HT813 gateway configuration on compact mitel 5000

« on: September 04, 2025, 04:35:10 PM »

This topic has been moved to Aastra - MiVoice Office 400 and MiVoice MX-One as this is for the Aastra 5000 instead of the Inter-Tel/Mitel 5000.

https://mitelforums.com/forum/index.php?topic=15546.0

7

MiVoice Office 250/Mitel 5000 / MOVED: Looking for the latest update for mitel 5000 compact

« on: September 04, 2025, 04:34:17 PM »

This topic has been moved to Aastra - MiVoice Office 400 and MiVoice MX-One as it is the Aastra 5000 and not the Inter-Tel/Mitel 5000.

https://mitelforums.com/forum/index.php?topic=15545.0

8

MiVoice Office 250/Mitel 5000 / Re: miVoice Office 250 Windows 11 DB Programming Error HRESULT=0x80040154

« on: September 04, 2025, 04:32:20 PM »

MitelCW,

What version of System Administration and Diagnostics are you trying to install.

You need to install 6.3 SP4 then 6.3 SP7 and then install the version of DB programming you need.

Thanks,

TE

9

Mitel MiVoice Business/MCD/3300 / Re: Intermittent One-Way Audio

« on: August 27, 2025, 08:44:39 PM »

Johnp,

Well, I thought about that, but it doesn't provide a timestamp or have any way to restart if the machine goes down and with it logging all results the file filled up quickly.

What I ended up doing is taking a crash course on how to use PowerShell to perform the tasks and provide the information needed, now I just have to wait and see if it works correctly.

If you want to see what I came up with then just look at the attachment. You will have to change it to a PS1 file if you want to use it.

Acejavelin,

That is a great looking tool, and I wish I saw this before spending all that time writing a PS Script, live and learn. If the script doesn't work, I will probably buy 5 perpetual licenses to install on the 4 PCs out there.

Thanks,

TE

P.S. If anyone has any suggestions or helpful revisions or insights on the script, I am all ears as I am not sure it is really working properly yet.

10

Mitel MiVoice Business/MCD/3300 / Re: Intermittent One-Way Audio

« on: August 26, 2025, 11:14:19 PM »

Ralph,

I asked that question today to one of the people who it happens to most.

It could happen on an inbound or outbound call and the audio lost could be in either direction, not normal.

They also stated that although they never had it happen to them they heard about audio being dropped after a call was answered and they talked for a bit, also not normal.

ACDeezNutz,

Yes, I verified that all VLANs were trusted on the MSL for both the MXe-III and the Virtual MCD. There is an E2T card on the MXe-III and we didn't reuse any hardware from the old MXe-III as we didn't know what could be causing it and didn't want to take a chance.

Anyone,

Does anyone know of a piece of software that would allow us to do something like a ping or pathping with a timestamp and store the results daily? I put a PC in each VLAN/Building and having it running a continuous ping, but I don't know of a way to store the results or have a timestamp. I just read an article on how to do it with PowerShell so I will give that a try tomorrow, but I remember back in the windows XP days there used to a program that had a GUI and would do that as well as other internal commands.

Thanks,

TE

11

Mitel MiVoice Business/MCD/3300 / Re: Intermittent One-Way Audio

« on: August 26, 2025, 08:39:45 AM »

Johnp,

The controllers on are the 172.20.252.0/22 network along with phones in that building.

We have phones from the other buildings in the following networks:
172.20.0.1 – 172.20.3.254          VLAN:3800
172.20.4.1 – 172.20.7.254          VLAN:3900
172.20.8.1 – 172.20.11.254        VLAN:3700
172.20.252.38 – 172.20.252.200 VLAN:4000

The last octet from each range is the gateway setup in the Extreme Network Core switches via VRRP.

Thanks,

TE

12

Mitel MiVoice Business/MCD/3300 / Intermittent One-Way Audio

« on: August 26, 2025, 08:07:49 AM »

Everyone,

Well, I finally hit a wall that I can’t see a way over.

We have a customer with a virtual MCD and a physical MCD MXe-III both at 9.4.9 currently and they are using 53xx series phones.

Supposedly over the summer they started having issues with intermittent one-way audio.

The customer checked the phone of the user that was complaining about the issue and swapped it out, no change.

Our service tech checked the PRI on the MXe-III and had no errors.

They had the network vendor check the network and they have no issues either.

The service tech changed the phones primary server to the physical MXe-III and left it there, no change.

Keep in mind this is during the summer and very little traffic so it didn’t happen every day so it was taking time to find anything.

The service tech pushed multiple calls throughout the day to try and get it to happen but was unable to recreate it.

The service tech saw that they were losing connection to the physical controller and started a long-term ping.

The service tech noticed some issues in the maintenance logs and put in a ticket with Mitel, but it was for phones that were failing over.

The service tech sent a copy of the SOS logs from both controllers to Mitel and they can’t find a problem that would cause one-way audio.

Operations swapped out the entire MXe-III controller and restored the database.

The network vendor swapped out the core switches.

We didn’t hear back from them for a month or two.

Their IT guy quit which is why we didn’t hear back, and they continued to have the problem and last week they tried to call 911 and it failed with one-way audio.

As you can imagine the customer is upset at this point, but we can’t think of anything else we can do.

Operations spun up a new virtual controller, but I didn’t have any hope for that as the audio shouldn’t be anchored through it.

I had been brought into a vendor meet yesterday and I am going to take out four PCs, one for each building, and install them to track the network since they have four different vlans.

The network vendor is stating it isn’t their network as they have no issues with internal calls, and they haven’t had any issues with loss of connection since they swapped out the core switches.

Obviously, there is an issue but neither of us can find any fault with our equipment at this point.

Hopefully someone has a good idea of what we can look at or try in order to determine what could be causing this.

Thanks,

TE

13

Introduction and Announcements / Tapatalk Working

« on: August 21, 2025, 05:11:01 PM »

Forum now has Tapatalk working again for those that used it.

You may have to sign back up to the group though.

14

Mitel MiVoice Business/MCD/3300 / Site Moving!!

« on: August 11, 2025, 05:30:17 PM »

Please read the topic in Announcements:

https://mitelforums.com/forum/index.php?topic=15520.0

15

Introduction and Announcements / Site Moved!!

« on: August 11, 2025, 05:13:06 PM »

Everyone,

We were finally able to move the site over to the new host with a lot of trouble and issues.

The original site wasn't able to move over as is due to how PHP and SMF work together and the new rules for PHP on cPanel.

We finally got those issues resolved, but let me know if you run into any issues.

Thanks,

TE