IP address issue on Mivoice 250

[Tripoth]

Programmed up the Mivoice 250.
Client gave me IP information.
192.168.62.1 - gateway
192.168.62.10 - phone system
Told me to use 255.255.255.252 as the subnet mask

Changed and saved the info.
Can't get into the system with the .10 address. Pings time out.
Computer set to 192.168.62.10 - gateway
192.168.62.15 - computer address
255.255.255.0 - subnet

Can't get in
I do have a saved file of the system before the change of IP address on my computer.

Any ideas on how to resolve?
Thank you for any assistance you can provide.

[Tech Electronics]

Tripoth,

First off you have a different gateway then the PBX which isn't correct.

Your biggest issue though is that you have a /30 network which only allows 4 IP addresses.

192.168.62.0
192.168.62.1
192.168.62.2
192.168.62.3

You set your system and PC outside of that IP Address range so you would need to have the correct gateway to access it from a different network.

Thanks,

TE

[Tripoth]

I am direct connected to the Mivoice 250 and not attached to a network.

This is the static ip information now programmed onto the Mivoice 250
192.168.62.1 - gateway
192.168.62.10 - phone system
Told me to use 255.255.255.252 as the subnet mask

I always use the phone system IP the client provides for the phone system as my gateway to connect to the system which is the .10 address.

I think the problem is I am not on the network providing the DHCP.

That being said, is there a way to wipe the system so I can upload the saved version from the PC without wiping the login credentials?

[Tech Electronics]

Tripoth,

Like I said, .10 is not allowed as an IP Address with the /30 subnet [255.255.255.252]. If you set the IP Address of the system to 192.168.62.2 and then set your PC to 192.168.62.3 then you will be able to access the phone system.

Otherwise, you will need to allow more IP Addresses to access the phone system by changing the subnet mask to one that allows up to .10 like /28 [255.255.255.240] which will give you 192.168.62.0 to 15 to work with.

If you just want to clear the IP Address you can do that through the menu built into the system.

Click the round button once, select Network and then move up and down through the menu to change whatever you want.

If you want to just default the entire system you do that through the system menu. This will keep the licensing and get rid of everything else. If you are just uploading a new DB it will use the credentials supplied in that DB when it reboots.

Now that I think about it, I am not sure I understand what the real issue is here. Are you having problems with the IP Address or the System Programming?

Thanks,

TE