Messages

1

Mitel Software Applications / Re: System password reset in MSL /MBG Login

« on: December 11, 2025, 09:07:20 AM »

It is right in the documentation... But remember it is just a (mostly) CentOS compatible Linux system...

To reset the Administrator password for the "admin" and "root" users:

1. Open a terminal session to the server or access the console.

2. Physically shut down the server and start it up again.

3. When the GRUB boot loader splash screen appears, press the "a" key.
 - The load process stops, enabling you to append arguments to the kernal boot line.

4. In the kernel boot line, type " single" (note the leading space) and then press Enter.

5. When the bash shell prompt appears, do the following:
   • Type "passwd root", enter a new password, and then press Enter.
   • Type "passwd admin", enter a new password, and then press Enter.

6. Type "exit" and press Enter to resume the boot sequence.

Note: Although you can enter unique "root" and "admin" passwords, typically you
would enter the same value for both users.

2

MiVoice Office 250/Mitel 5000 / Re: can we still get licensing for the 250?

« on: December 08, 2025, 05:58:43 PM »

does anybody on here possible have some Category D licenses you could sell to us? just need 3

let me know

I really don't know how that would even be possible... Once a reseller has the licenses in their license bank, they can't just transfer them to another reseller to use... Your vendor of record that holds the software record would have to have them and apply them, then generate a new license key, and it would be loaded on the system to make them active. No other vendor can do that for you without taking over your SYSID, which is not free and most vendors won't do it without getting a signed service contract.

Sadly, the MiVO 250 is largely a dead/dying platform...

3

MiVoice Office 250/Mitel 5000 / Re: can we still get licensing for the 250?

« on: December 07, 2025, 08:29:57 PM »

Is mitel still Licensing the 250? I got a customer that needs more Ip phones.

Haven't been able to for a couple years now... Sorry.

EDIT: Just looked, June 30, 2024 was the last date to order any licensing.

4

Mitel MiVoice Business/MCD/3300 / Re: 3300 ESM Too many active sessions

« on: October 29, 2025, 03:11:12 PM »

Note that this usually happens by closing the windows/tabs for ESM instead of logging out of the system properly...

5

MiVoice Office 250/Mitel 5000 / Re: compact flash

« on: October 09, 2025, 11:17:06 PM »

I tried to do this in Linux using dd... making a bit for bit copy, and it fails... the serial number it is using doesn't seem to be part of the regular portion of the card (hardware ID or something maybe)... I could get it to boot, but the SYSID was blank and it would be in license violation and reboot every 4 hours.

6

MiVoice Office 250/Mitel 5000 / Re: Adding SIP device to Paging

« on: October 09, 2025, 11:14:34 PM »

Hi, I know this is a really old post but we just migrated to Mitel MiVB and having issues with getting PA to work on both overhead speakers and phone speakers. We have purchased algo 8301 to connect our analog speakers to mitel. it works but we can not add the alog to a pag group as it is a SIP device which can not be added to a page group. i can see here that you say you were able to by adding it as a SIP Phone. the alog is already added as a generic SIP phone and it still can't be added to a page group. can you please let me know if i'm missing something.

Thanks

This post doesn't relate to this issue or to the same system type... You should start a new topic in the Mitel MiVoice Business section.

That said, the same thing applies... Mitel MiVB (like this system) doesn't see a generic SIP device as a device that can be paged. On the Mitel MiVB, it is usually best to find a used/refurbished Mitel 5485 IP Page Adapter... This is programmed as a "5010 IP" device and it can be added to page groups like any other device.

7

Mitel MiVoice Business/MCD/3300 / Re: Intermittent One-Way Audio

« on: August 27, 2025, 05:41:47 PM »

Anyone,

Does anyone know of a piece of software that would allow us to do something like a ping or pathping with a timestamp and store the results daily? I put a PC in each VLAN/Building and having it running a continuous ping, but I don't know of a way to store the results or have a timestamp. I just read an article on how to do it with PowerShell so I will give that a try tomorrow, but I remember back in the windows XP days there used to a program that had a GUI and would do that as well as other internal commands.

Thanks,

TE

PingPlotter is an invaluable tool... https://www.pingplotter.com

8

Mitel MiVoice Business/MCD/3300 / Re: Automatically insert / Dialing number 9

« on: August 27, 2025, 05:27:35 PM »

This is one of the things that is sadly not possible on the MiVoice Business system without extensive reworking of ARS and renumbering of everything in the system.

9

Mitel MiVoice Business/MCD/3300 / Re: 5550 IP CONSOLE

« on: August 22, 2025, 02:32:14 PM »

Sorry for the delay replied, my issue was resolve when I update the Windows 7.

OK... but if you are still running Windows 7 in a business environment I think there might be a bigger issues here, but that isn't really a discussion for this forum. Unless the "upgrade" was to Win 10 or 11.

Anyway, glad you got it working.

10

Mitel MiVoice Business/MCD/3300 / Re: lldp discovery messages every approx 16 minutes on MiVB

« on: August 18, 2025, 12:25:09 PM »

This sounds like you have a bad or "misbehaving" switch somewhere... Look at the stuff all of the sites in common, likely local to the 3300 seeing the issue. Check the switch logs at that the site of that controller.

I would also consider doing a reboot on the switch the 3300 is connected to and the 3300 itself. 

11

Mitel MiVoice Business/MCD/3300 / Re: 5550 IP CONSOLE

« on: August 08, 2025, 01:51:49 PM »

I assume the 5550 IP console is on a different subnet than the "normal" voice VLAN? Remember that audio (RTP) goes directly from the device to the SIP gateway, so one way audio is almost always a gateway or firewall issue... Or the SBC or SIP Gateway doesn't "trust" the other VLAN (it obviously has a route to get to it though).

12

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business 9.0.3.24 Password not work

« on: July 31, 2025, 10:42:12 AM »

A license issue would never prevent you from logging in... that isn't the case here.

What error message are you getting?

If you are positive you have the right password and cannot login, I would suggest trying a different browser, like FireFox, to login and if that doesn't work a hard reboot of the system can sometimes correct this problem.

I am assuming you don't use the "system" login? If not, it might be worth it to reach out to your vendor to see if they can access the system at the system level and reset you login credentials for you local admin user. If that fails, they will need to open a ticket with Mitel support to have the password reset which will also require an active Mitel SWA (Software Assurance) agreement before they can even open a ticket with support. Both software assurance and a password reset are items that have a cost, your vendor can guide you through that but I can tell you that it isn't "cheap".

13

Mitel SX200, SX2000, and older SX platforms / Re: Mitel SX-200 ICP Randomly Dialing 911

« on: July 15, 2025, 04:50:24 PM »

This is usually a bad ons port relay issue

How would I identify which ONS port relay is assigned to a specific phone number / room?

Each port/ext has it's own relay... They sometimes go bad and sort of "flutter" which can cause it to look like a pulse dial to the system and the proper sequence of pulses will trigger a 911 dial event. The key is to deprogram that port so it isn't capable of dialing or physically replace the station card.

If this is happening, look at the maintenance log for which extension is causing the issue (it will generate 911 alarms) and you can either move it to another port or replace the station card.

Sometimes even just dust buildup can cause this... I have cleaned systems out with compressed air and had this issue go away, but there is no guarantee it will work. This is generally only on the old 12-port ONS cards in the 96-port cabinets only though (the ones that use the 8 interface cards and a BCC card).

14

Introduction and Announcements / Re: New Owner for MitelForums.com !!!

« on: July 04, 2025, 02:04:18 PM »

This is great news!

15

Introduction and Announcements / Re: MitelForums.com is Closing.

« on: June 29, 2025, 10:59:05 AM »

Really sad to see it go... It has been a valuable resource for a very long time, but I get your position and why you are doing it.

I hope someone can come forwarded and take over the domain and hosting, but if not, it's been a great run.

It might be a good idea to do a little looking into the Internet Archive and make sure this site is indexed and in the Wayback machine... The information here could be invaluable for future users and in many cases there is no other source for some of the information here. it would be a shame if it was lost forever...