Messages

1

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Default Password

« on: March 27, 2025, 10:27:12 PM »

admin / itpassw

Has been the default since 2.0 (so early to mid 2000's).

Again, defaulting the database from the front panel on modern systems does NOT reset the password.

2

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Default Password

« on: March 27, 2025, 03:30:18 PM »

It is usually itpassw or it5k (older controllers and software, like pre-2.4 or 3.0) if memory serves me correctly...

But it seems to me a "default database" through the front panel leaves the admin password and software license key in place on newer systems (like HX controllers with 6.0 or higher software, maybe even 5.0).

The only way around that is Mitel Tech Support (which requires active Software Assurance and a fee and Docusign document of ownership) or a new CompactFlash card.

3

MiVoice Office 250/Mitel 5000 / Re: Problem with reinstall of System admin and diagnostics

« on: March 19, 2025, 08:29:16 PM »

If you have the full installer package, it will install MSA&D, the document reader (can't remember the name), a few tools, then prompt you to install the dbstudio application, which you should say yes if it matches your system version. Otherwise you have to install the system version dbstudio separately.

4

MiVoice Office 250/Mitel 5000 / MOVED: What are the Parameters configuring Mitel 5320e phone

« on: February 22, 2025, 10:14:46 PM »

This topic has been moved to SIP On Mitel.

https://mitelforums.com/forum/index.php?topic=15395.0

5

MiVoice Office 250/Mitel 5000 / Re: SLM-8 Troubleshoot check + Hardware purchase locations

« on: February 20, 2025, 10:11:57 PM »

Your diagnostic process if fine... Seems like you have determined it's a card.

I would suggest either American Telebrokers, iStream Communications, or PC Liquidators... We have used all three with pretty good luck. Sometimes StarTech Tel too but they tend to be on the spendier side.

6

MiVoice Office 250/Mitel 5000 / Re: Mivoice 250 SIP trunk license transfer

« on: February 19, 2025, 07:48:33 PM »

No... Licences are not transferable between system. There are weird circumstances where they have done it in the past, but with no replacement parts available I doubt it even in those unusual circumstances they would now. Best thing you can do is reach out to your Mitel rep and see if it's possible, but it's HIGHLY unlikely.

7

Mitel MiVoice Business/MCD/3300 / Re: MiVB and phone 6930 firmware

« on: February 11, 2025, 12:35:57 PM »

Mitel noob here. I do not know much about Mitel/MiCollab/MiVoice Business systems.

I am looking for Mitel 6930 MiNet firmware. We purchased a lot of used 6930 phones and are unable to flash with our firmware.

Here's what we we have (copied from the About section):

MiCollab 9.7.0.27-01
Mitel Standard Linux 11.0.103
OVA 9.7.0.27

Release level: 10.0 SP1
Active software load: 10.0.1.18 (21.0.1.47)
Platform: Industry Standard Server

Are these SIP or MiNET devices currently.

For MiNET, you don't normally flash your own firmware... if you point them at your controller it should automatically flash. Factory reset the device and reconnect it to a network that has proper DHCP options setup and the phone should flash on it's own.

For SIP devices, the firmware in on your system in the /sysro/tftp folder and if you just do a TFTP upgrade and point it to your controller and use the correct file name, it should just work.

8

Mitel MiVoice Business/MCD/3300 / Re: Mitel support policy / end of life dates

« on: January 29, 2025, 01:45:34 PM »

They stopped making the 5300 series around 2018-2019, not long after releasing the 6900 series. The 5300 phones are still supported, however, and last I heard via a User Group webinar there's no plans to stop supporting the 5300 series sets on the MiVB platform for the foreseeable future.

This is what we were told as well by our Mitel rep... The 5300 series is end of sale several years ago, but there are no plans to end of support or end of life them on the MiVB platform at this time. I am sure it will come sometime, but who knows when.

9

MiVoice Office 250/Mitel 5000 / Re: Difference between a Category C and F license

« on: January 15, 2025, 04:00:24 PM »

Thank you very much... I just have a customer that needs a couple phones and I am down only a handful of these older "C" licenses in my bank from a long forgotten project. I will likely not go down this road then...

10

MiVoice Office 250/Mitel 5000 / Difference between a Category C and F license

« on: January 15, 2025, 10:08:55 AM »

Can someone explain to me the difference in practice between a Category C license and a Category F license? Both seem to be "SIP" licenses, is their use in the system interchangeable?

Category C Phones: Indicates how many Category C phone licenses are uploaded to the system.
Category C license includes the following phones:

• Mitel 8600, 8622, 8662, and 8690 phones that are in SIP mode
• Mitel 8660 phone
• IP Single Line Adapter SLA
• Mitel 8664, 8665, and 8668 phones
• Mitel 8601 SoftPhone for Pocket PC
• Cisco 7960 SIP Phone - third-party SIP phone

Category F Phones: Indicates how many Category F phone licenses are uploaded to the system.
Category F license includes the following SIP phones:

• Mitel Unified Communicator (UC) Express SIP Softphone
• Mitel 5610 Cordless Handset and IP DECT - Digital Enhanced Cordless Telecommunications Stand
• Mitel 5603/5604/5607
• Mitel UCA SIP softphone

11

MiVoice Office 250/Mitel 5000 / Re: Mitel 250/5000 External Dial By Name Option

« on: January 07, 2025, 11:17:56 AM »

TE,
Thanks for the quick reply & clarification
I believe everything is setup as an associated mailbox.
For some reason, I cannot type a "," in the in the description on the Phones page of Database Programming. I'm not sure if that's some kind of known bug?
I just tried changing description through the MiVoice webportal instead of Database programming and that seems like it may have worked.
I launched back into Database Programming and the change from the web portal is present - I'll have to test functionality.

Any suggestions on how to remove directory listings associated to a controller that no longer is online?

Thank you,
Andrew

It's not really bug, but a change... just put it in as LASTNAME FIRSTNAME with a space between. If a comma was there it is from old software versions and as soon as you go to edit it, the comma will be removed/invalid and you will have to replace it with a space.

To remove old directly listings from non-existent controllers, you will have to remove the controller from programming.

12

MiVoice Office 250/Mitel 5000 / MOVED: Mitel/Aastra 620d Firmware Update

« on: December 29, 2024, 01:27:56 AM »

This topic has been moved to Aastra - MiVoice Office 400 and MiVoice MX-One.

https://mitelforums.com/forum/index.php?topic=15350.0

13

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel/Aastra 620d Firmware Update

« on: December 29, 2024, 01:27:37 AM »

Not sure how this is related to the Mitel MiVoice Office 250 (Mitel 5000 or the old Intertel 5000)... I would assume since this is "Aastra" related it would be more suited to the Aastra discussion area. I will move it there in hopes you can find an answer.

14

Mitel MiVoice Business/MCD/3300 / Re: TCP/IP Port for PMS: 15374

« on: December 18, 2024, 12:14:25 PM »

No, it's hard coded in the system... but if your PMS is on a different network you may be able to use port forwarding to "change" the port.

15

Mitel MiVoice Business/MCD/3300 / Re: Mitel vMiVB , vMBG on Proxmox enviroment.

« on: December 07, 2024, 11:36:41 PM »

Nice... I actually hadn't heard about this, but I am not as close to Mitel as I used be either...