Messages

1

MiVoice Office 250/Mitel 5000 / Re: Password Length Limitation on MiVoice Business 5000

« on: May 22, 2025, 02:44:39 PM »

jlopez,

I am not sure what version you are on, but the latest version 6.3 SP7 is set to 49 characters not 26.

Note his is using a "MiVoice Business 5000"... not a MiVoice Office 250 or "5000"... I think he is referring to the old Aastra platform, not the old Intertel platform.

2

Mitel MiVoice Business/MCD/3300 / Re: MiVB PMS over IP

« on: May 15, 2025, 09:33:58 PM »

You guys might need to get out the crayons to explain this to me, lol. 
Hospitality system, existing with a PMS system set up and running.  Customer needs to insert a 'Device Master', with a new IP address in between the PMS and the Mitel controller.  Spent a load of time digging around manuals and I can't find where the Mitel has the PMS IP address in order to change it.
My conclusion is therefore - it doesn't.  It just sends the information out the designated ports, and it's up to the PMS or this new device to listen, intercept, and send to those ports.

Is this correct?

You don't set anything in the Mitel... it has ports open that you need to set the PMS system to talk to. Pretty sure it's 15374 for PBX and 6830 for embedded VM. Pretty much all you do is set the protocol (HIS or Hyatt Encore) and make sure the PMS can make the connection the Mitel's IP address, often a router is needed if the PMS system is on different subnet than the MItel.

Note this is all in the embedded help in the MiVB in the Hospitality - Property Management System feature section.

3

Mitel MiVoice Business/MCD/3300 / Re: Is there an easier way to set/change speed dial buttons?

« on: May 11, 2025, 12:11:30 PM »

Another option - don't.

Let me explain.  When we switched from the 5212 to the 6920 units, we standardized every classroom on a specific set of speed dials.  From there, if they want to add a speed dial, we let them but they have to do it manually.  For this phone, they can hold the speed dial button down and will eventually get the options to add the speed dial information.  Not sure that's an option in your case, but it has really cut down on the 'can you set this key for me' type of requests.  We do still get them from time to time from office staff, but the classroom staff have accepted that this is now the standard.

This is the way... 100%.

Either that or train their IT people to make the changes... or start charging them by the hour to do it, and if you on-site time is more expensive than remote, tell them a site visit is needed. Once you tell them that this is going to be a few hundred bucks every time you do this, they may be more open to a standard layout that is stagnent. DSS/BLF changes are one thing, regular speed dials can be done by the user or IT staff.

4

Mitel MiVoice Business/MCD/3300 / Re: MiVB 8 to 10 upgrade path

« on: May 06, 2025, 09:48:15 AM »

Just to update this question, I have upgraded vMiVB and CX-II controller from 8.0SP3 to 10.0.2.10 in one step.

Really?!?! Dang... I have been away from these things for too long. We used to support ~100 of these years ago, I think we have less than a half dozen left, and just lost another one. Only touch them a few times a year these days. 98% of all the telephony work we do these days is with our hosted product. 

5

Mitel MiVoice Business/MCD/3300 / Re: 69XX Mass deploy and auto-provision

« on: May 06, 2025, 09:44:55 AM »

I appreciate the responses 

We always just use DHCP option 43...

Do you have a dedicated voice VLAN? The phones support LLDP-MED auto voice VLAN and you can just run the DHCP server in the Mitel... That is the easiest and recommended way these days.

Option 43 would be easiest for me to try as we already do that for MX-ONE/M400 in our lab using a Windows DHCP server. I can also use VLANs for testing... I understand that LLDP-MED is on the network switch side, right? I'll take a look at that.

*EDIT: I realized you probably mean to use the MiVB as the DHCP server with option 43...

It doesn't matter what is serving up DHCP really... If you are using VLAN's you will need two DHCP scopes/servers. Using option 43, you define it as a ASCII text or "Custom Text" option.

In the default data VLAN, you give it an option that essentially does nothing except tell the phone to move to the voice VLAN (VLAN 6 in this case, using an example address of the MiVB server at 192.168.192.10 as call and tftp server, adjust as necessary)

id:ipphone.mitel.com;sw_tftp=192.168.192.10;call_srv=192.168.192.10;vlan=6;l2p=6;dscp=56

Then if you are not using the Mitel itself in the voice VLAN for DHCP, you set the DHCP server for that VLAN to NOT have a VLAN tag.

id:ipphone.mitel.com;sw_tftp=192.168.192.10;call_srv=192.168.192.10;l2p=6;dscp=56

I still say the better way these days is to use LLPD-MED to "move" the phone to the voice VLAN, than only one DHCP scope is required in the voice VLAN.

6

Mitel MiVoice Business/MCD/3300 / Re: 69XX Mass deploy and auto-provision

« on: May 05, 2025, 09:01:14 AM »

We always just use DHCP option 43...

Do you have a dedicated voice VLAN? The phones support LLDP-MED auto voice VLAN and you can just run the DHCP server in the Mitel... That is the easiest and recommended way these days.

7

Mitel MiVoice Business/MCD/3300 / Re: MiVB FXO device

« on: April 15, 2025, 11:47:21 PM »

Not sure if your primary outbound can allow the CID for this site, or you have an alternate perhaps vanity doing the same to allow phase out down the road.
Just my humble opinion.

Outbound Caller ID isn't an issue... Primary uplink is a SIP trunk off our Broadsoft platform (basically, we are the local carrier to the Mitel) and we can send any caller ID we wish to our PSTN upstream carriers as long as we sign it with a valid Stir/Shaken signature. Only outbound calls we would send back out the copper lines is E911 calls from that clinic. Technically we could handle those as well, but it's just easier for the Mitel to route them out the FXO lines.

This is just a unique case where we can't port the numbers, and can't call forward the numbers to some other local number we can port... Sometimes working in very rural areas is a challenge.

8

Mitel MiVoice Business/MCD/3300 / MiVB FXO device

« on: April 11, 2025, 05:05:55 PM »

So I have a customer with a remote clinic that they want to put Mitel phones in connected to their virtual MiVB at the main hospital... They have a VPN that is rock solid, so no problem with the phones. Problem is at this location the local dial tone cannot be ported, so I need an FXO device to bring 4 loop start telco lines at the remote site into the vMVB. What is everyone using for this application right now? We used to use the AudioCodes MP1xx but those seem to be unobtainium these days... Anybody use the Grandstream HT841 or have another recommendation?

9

Mitel MiVoice Business/MCD/3300 / Re: Migration tool faults

« on: April 07, 2025, 05:43:10 PM »

You can't go from 7.1 directly to 10... You have to upgrade to the latest 8.0 release, then migrate... if the pre-check fails, you have to correct those items first, until the premigration check passes, then you can continue.

Or am I not understanding your question?

10

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Default Password

« on: March 27, 2025, 10:27:12 PM »

admin / itpassw

Has been the default since 2.0 (so early to mid 2000's).

Again, defaulting the database from the front panel on modern systems does NOT reset the password.

11

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Default Password

« on: March 27, 2025, 03:30:18 PM »

It is usually itpassw or it5k (older controllers and software, like pre-2.4 or 3.0) if memory serves me correctly...

But it seems to me a "default database" through the front panel leaves the admin password and software license key in place on newer systems (like HX controllers with 6.0 or higher software, maybe even 5.0).

The only way around that is Mitel Tech Support (which requires active Software Assurance and a fee and Docusign document of ownership) or a new CompactFlash card.

12

MiVoice Office 250/Mitel 5000 / Re: Problem with reinstall of System admin and diagnostics

« on: March 19, 2025, 08:29:16 PM »

If you have the full installer package, it will install MSA&D, the document reader (can't remember the name), a few tools, then prompt you to install the dbstudio application, which you should say yes if it matches your system version. Otherwise you have to install the system version dbstudio separately.

13

MiVoice Office 250/Mitel 5000 / MOVED: What are the Parameters configuring Mitel 5320e phone

« on: February 22, 2025, 10:14:46 PM »

This topic has been moved to SIP On Mitel.

https://mitelforums.com/forum/index.php?topic=15395.0

14

MiVoice Office 250/Mitel 5000 / Re: SLM-8 Troubleshoot check + Hardware purchase locations

« on: February 20, 2025, 10:11:57 PM »

Your diagnostic process if fine... Seems like you have determined it's a card.

I would suggest either American Telebrokers, iStream Communications, or PC Liquidators... We have used all three with pretty good luck. Sometimes StarTech Tel too but they tend to be on the spendier side.

15

MiVoice Office 250/Mitel 5000 / Re: Mivoice 250 SIP trunk license transfer

« on: February 19, 2025, 07:48:33 PM »

No... Licences are not transferable between system. There are weird circumstances where they have done it in the past, but with no replacement parts available I doubt it even in those unusual circumstances they would now. Best thing you can do is reach out to your Mitel rep and see if it's possible, but it's HIGHLY unlikely.