Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Intermittent One-Way Audio

« on: August 27, 2025, 05:41:47 PM »

Anyone,

Does anyone know of a piece of software that would allow us to do something like a ping or pathping with a timestamp and store the results daily? I put a PC in each VLAN/Building and having it running a continuous ping, but I don't know of a way to store the results or have a timestamp. I just read an article on how to do it with PowerShell so I will give that a try tomorrow, but I remember back in the windows XP days there used to a program that had a GUI and would do that as well as other internal commands.

Thanks,

TE

PingPlotter is an invaluable tool... https://www.pingplotter.com

2

Mitel MiVoice Business/MCD/3300 / Re: Automatically insert / Dialing number 9

« on: August 27, 2025, 05:27:35 PM »

This is one of the things that is sadly not possible on the MiVoice Business system without extensive reworking of ARS and renumbering of everything in the system.

3

Mitel MiVoice Business/MCD/3300 / Re: 5550 IP CONSOLE

« on: August 22, 2025, 02:32:14 PM »

Sorry for the delay replied, my issue was resolve when I update the Windows 7.

OK... but if you are still running Windows 7 in a business environment I think there might be a bigger issues here, but that isn't really a discussion for this forum. Unless the "upgrade" was to Win 10 or 11.

Anyway, glad you got it working.

4

Mitel MiVoice Business/MCD/3300 / Re: lldp discovery messages every approx 16 minutes on MiVB

« on: August 18, 2025, 12:25:09 PM »

This sounds like you have a bad or "misbehaving" switch somewhere... Look at the stuff all of the sites in common, likely local to the 3300 seeing the issue. Check the switch logs at that the site of that controller.

I would also consider doing a reboot on the switch the 3300 is connected to and the 3300 itself. 

5

Mitel MiVoice Business/MCD/3300 / Re: 5550 IP CONSOLE

« on: August 08, 2025, 01:51:49 PM »

I assume the 5550 IP console is on a different subnet than the "normal" voice VLAN? Remember that audio (RTP) goes directly from the device to the SIP gateway, so one way audio is almost always a gateway or firewall issue... Or the SBC or SIP Gateway doesn't "trust" the other VLAN (it obviously has a route to get to it though).

6

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business 9.0.3.24 Password not work

« on: July 31, 2025, 10:42:12 AM »

A license issue would never prevent you from logging in... that isn't the case here.

What error message are you getting?

If you are positive you have the right password and cannot login, I would suggest trying a different browser, like FireFox, to login and if that doesn't work a hard reboot of the system can sometimes correct this problem.

I am assuming you don't use the "system" login? If not, it might be worth it to reach out to your vendor to see if they can access the system at the system level and reset you login credentials for you local admin user. If that fails, they will need to open a ticket with Mitel support to have the password reset which will also require an active Mitel SWA (Software Assurance) agreement before they can even open a ticket with support. Both software assurance and a password reset are items that have a cost, your vendor can guide you through that but I can tell you that it isn't "cheap".

7

Mitel SX200, SX2000, and older SX platforms / Re: Mitel SX-200 ICP Randomly Dialing 911

« on: July 15, 2025, 04:50:24 PM »

This is usually a bad ons port relay issue

How would I identify which ONS port relay is assigned to a specific phone number / room?

Each port/ext has it's own relay... They sometimes go bad and sort of "flutter" which can cause it to look like a pulse dial to the system and the proper sequence of pulses will trigger a 911 dial event. The key is to deprogram that port so it isn't capable of dialing or physically replace the station card.

If this is happening, look at the maintenance log for which extension is causing the issue (it will generate 911 alarms) and you can either move it to another port or replace the station card.

Sometimes even just dust buildup can cause this... I have cleaned systems out with compressed air and had this issue go away, but there is no guarantee it will work. This is generally only on the old 12-port ONS cards in the 96-port cabinets only though (the ones that use the 8 interface cards and a BCC card).

8

Introduction and Announcements / Re: New Owner for MitelForums.com !!!

« on: July 04, 2025, 02:04:18 PM »

This is great news!

9

Introduction and Announcements / Re: MitelForums.com is Closing.

« on: June 29, 2025, 10:59:05 AM »

Really sad to see it go... It has been a valuable resource for a very long time, but I get your position and why you are doing it.

I hope someone can come forwarded and take over the domain and hosting, but if not, it's been a great run.

It might be a good idea to do a little looking into the Internet Archive and make sure this site is indexed and in the Wayback machine... The information here could be invaluable for future users and in many cases there is no other source for some of the information here. it would be a shame if it was lost forever...

10

MiVoice Office 250/Mitel 5000 / Re: Add phone licenses?

« on: June 11, 2025, 05:19:00 PM »

There is really nothing you can do... We had a couple customers who used the analog ports with analog ports, or swapped out rarely used phones with analog devices and repurposed the IP devices... We had a few SIP licenses and got some Yealink SIP phones working for another customer... Not much you can do as those licenses haven't been available for quite a while.

Most people who expect any growth at all are just migrating to something new, usually a hosted product.

11

MiVoice Office 250/Mitel 5000 / Re: Mitel 5330/5340 phones not showing programmable keys in settings

« on: June 08, 2025, 11:20:21 PM »

No different than other MiVoice Office 250 phones, but WAY different than MiVoice Business or other core Mitel systems (3300, SX200)... if the key is not programmed, press it and it will prompt you for a feature code or extensions... If it is programmed, dial [FEATURE] 397, then select the key and enter the extension of FAC.

12

Mitel MiVoice Business/MCD/3300 / Re: 2 - way paging on a Mivoice

« on: June 08, 2025, 11:13:35 PM »

I don't know of anyway to do what you are asking for, which is basically an ad hoc conference on speakerphone initiated by a single originator to multiple destinations... Group pages are one-way only.

And yes, the Meet Me Answer is essentially what you said... When the MMA button is pressed, that phone is connected to the originator of the page and the rest of the page recipients are dropped.

I am not going to say what you are asking for is impossible, but I don't know of any way to accomplish it with a MiVoice Business (or any other system I have ever worked in 30+ years in the industry), but maybe someone else here has an idea I am missing.

13

Mitel MiVoice Business/MCD/3300 / Re: Trouble shooting help for VLAN

« on: June 03, 2025, 05:06:45 PM »

Is it the phone VLAN in this one area that fails, or the entire voice VLAN (assuming it is one broadcast domain)?

I would be looking at switch logs... and no, I don't believe the 3300 can help you diagnose this. If you know it is a specific area then the switch for that area would be the logical one to be examining the logs. Usually the only way a broadcast storm can occur from a phone is if the PC port is looped back into a wall jack, but spanning tree should shutdown that port, not the VLAN at the uplink level. How many phones in this area? Can you eyeball each one and see if someone looped a cable to a wall jack or mini switch?

14

MiVoice Office 250/Mitel 5000 / Re: Password Length Limitation on MiVoice Business 5000

« on: May 22, 2025, 02:44:39 PM »

jlopez,

I am not sure what version you are on, but the latest version 6.3 SP7 is set to 49 characters not 26.

Note his is using a "MiVoice Business 5000"... not a MiVoice Office 250 or "5000"... I think he is referring to the old Aastra platform, not the old Intertel platform.

15

Mitel MiVoice Business/MCD/3300 / Re: MiVB PMS over IP

« on: May 15, 2025, 09:33:58 PM »

You guys might need to get out the crayons to explain this to me, lol. 
Hospitality system, existing with a PMS system set up and running.  Customer needs to insert a 'Device Master', with a new IP address in between the PMS and the Mitel controller.  Spent a load of time digging around manuals and I can't find where the Mitel has the PMS IP address in order to change it.
My conclusion is therefore - it doesn't.  It just sends the information out the designated ports, and it's up to the PMS or this new device to listen, intercept, and send to those ports.

Is this correct?

You don't set anything in the Mitel... it has ports open that you need to set the PMS system to talk to. Pretty sure it's 15374 for PBX and 6830 for embedded VM. Pretty much all you do is set the protocol (HIS or Hyatt Encore) and make sure the PMS can make the connection the Mitel's IP address, often a router is needed if the PMS system is on different subnet than the MItel.

Note this is all in the embedded help in the MiVB in the Hospitality - Property Management System feature section.