Messages

1

Mitel Software Applications / Re: Unable to see status from UCA console...

« on: February 27, 2015, 02:02:41 PM »

Go to the user account information and expand out the "Licensed Features".  From there you should be able to check the box to add the Console option to a user.

2

Mitel MiVoice Business/MCD/3300 / Re: FREE IP SOFTWARE PHONE FOR 3300 ICP

« on: February 27, 2015, 01:56:45 PM »

Add a new IP telephone in the 3300.  Assign it a number, etc.  Under the device type choose "Generic SIP Phone".  Once the device has been added to the 3300, go to the Access and Authentication tab for the device and enter a User PIN that will be used for authentication.

In X-lite go to your SIP Account settings and add a new account.  Include the following:
Username: Extension of SIP device in 3300
Password: User PIN of SIP device in 3300
Domain: IP address of 3300

That should at least get you connected.

3

Mitel Software Applications / MiCollab or UCA Federation with Lync Online (Office 365)

« on: August 27, 2014, 04:15:49 PM »

I'm looking for a way to connect Office 365 Lync Online chat with the Mitel UCA so that the UCA Console and standard UCA users can see and chat with users on Lync and vice versa.  Anyone bought the federation license for UCA/MiCollab and connected specifically with Lync Online (Office 365)?  If so, has it worked like you wanted to connect the two systems?

I know I can install the MiVoice for Lync module on Lync and control a phone but I still would like to have chat and presence work between the two systems.

Jeff

4

Mitel Software Applications / Re: UCA Shows Deskphone Active but Offline

« on: August 25, 2014, 05:14:49 PM »

Reboot of MAS fixed this issue.  Good that it is fixed but bad that I don't know what was causing the actual problem.

Jeff

5

Mitel Software Applications / UCA Shows Deskphone Active but Offline

« on: August 11, 2014, 06:48:47 PM »

I have a new user I set up on UCA that is showing the Deskphone as an active device but it really is not connecting to that device because I am also seeing an "Offline" indicator in the upper right (see attached image). When I try to make a call using UCA, I get "No more free lines available on device Desk phone (XXXX)." Same thing when I try the UCS web client.  I can't see any information from the extension.   I have tried deleting the user and adding it back in but the problem persists.

Anyone seen this before or have any suggestions on what I can do to fix it?

UCA Client 6.0.120.0
MAS 5.0.116.0

6

Mitel Software Applications / Re: NuPoint connection from 3300 dropping after a few seconds

« on: January 02, 2014, 04:36:08 PM »

Thank you for pointing out the new Trusted Service option that can be used to avoid consuming device licenses.  I was not aware of that option. 

Obviously an upgrade was done to get to the version that is currently running and that happened about 3 months ago but the device settings weren't changed at that time or since then to use any of the new Trusted Service options. 

I guess I need to be more specific and say that none of the settings where changed on either the 3300 or the NuPoint and it has been running without any problems since the upgrade up until two days ago.  This out of sync problem just occurred out of the blue.  No one was working on the system or making changes to the system.  Mitel support is looking at it.  I'll report back what happened when I have more information.

7

Mitel Software Applications / NuPoint connection from 3300 dropping after a few seconds

« on: January 01, 2014, 06:45:21 PM »

My system has been running for a couple of years and yesterday out of the blue, all connections over the 3300 voice mail ports to the NuPoint server will drop after about 5 seconds.  You get to listen to just enough message to tease you and then it just drops.  Can't retrieve or leave any messages.

I can see and listen to messages with UCA or using the web client just not through the phone.

These messages also started showing up in my 3300 logs about this same time for all the voice mail DNs:

"Trusted Device attempting to Register when NOT  configured with Trusted Service"
"Programmed IP device type : Superset 5240 IP Installed IP device type : IP Application"

I don't know what is going on.  Any ideas?

Running NuPoint on MAS 5.0.64.0
3300 - 6.0 SP1

8

Mitel MiVoice Business/MCD/3300 / Re: User would like deskphone to ring longer before cellphone picks up

« on: April 09, 2013, 12:36:43 PM »

I don't know of any options to have the deskphone ring X number of times, then ring a cell X number of rings, and then go to voice mail.  You can forward a call to a cell phone after a certain number of rings but the call will stay with the cell phone rather than pulling back to the Mitel voice mail.  If that is acceptable, that is probably your best bet.  It sounds like right now you are specify the total number of rings the call will have in a ring group before it goes to voice mail.  In my experience, there is always a delay of 2-4 rings on the deskphone before the call can be connected to a cell phone in the ring group.  The call continues to ring the desk phone but will also ring on the cell phone.  The cell phone stops ringing when the call is sent off to voice mail based on the number of rings in COS.  Unfortunately there is way to much variability in the timing of connecting the call to a cell phone to decisively say, it will ring X number of times on the desk phone then go to the cell phone for X rings.  Even with 6 total rings before voice mail in my ring group, I still get calls every once in while that only give me a half ring on my cell.  YMMV.

9

Mitel MiVoice Business/MCD/3300 / Re: Analog lines sounding 'Fuzzy' on Mitel 3300

« on: October 10, 2012, 11:59:31 AM »

I've had this same complaint.  I had a group that shared an analog phone and they complained that people they talked to couldn't hear them.  I spent a number of hours trying to troubleshoot the issue but could never figure out the problem.  I ended up just putting a 5330 in their area and moving on.  I am interested to see that someone else is seeing the same thing and would will be following this link to see if anyone has any thoughts on what causes a this problem.

Jeff

10

Mitel Software Applications / Re: No Calendar Integration option!

« on: August 22, 2012, 07:38:13 PM »

In my experience UCA will not currently recognize a 64-bit Outlook client and so the option to use calendar integration is not available.  You can get around that by activating a connection directly from the UCA server to your Exchange server:

UC Server Configuration -> Enterprise tab -> Exchange Calendar Integration

This will activate all UCA clients so they automatically get calendar information directly from the Exchange server rather than relying on the local Outlook client.  In fact, the option to configure the connection to the local Outlook client will no longer even be an option but if all your users are on the Exchange server, this shouldn't be a problem.

11

Mitel Software Applications / Re: NuPoint - Skipping Message Header Envelope

« on: August 22, 2012, 07:28:28 PM »

Thanks for the FCOS tips.  Bits 82 and 83 are checked but it seems that no matter what button I press when the header is playing, it won't skip that information.  It must be some other conflicting FCOS or something.  I'll keep playing around with the settings but if anyone else reading this thread can successfully skip the header information of a voicemail, please let me know so I at least know it is possible.  Thanks!

12

Mitel MiVoice Business/MCD/3300 / Re: 3300 - NO Audio Issues

« on: August 09, 2012, 10:51:32 AM »

We may never know what caused this issue.  A reset server command fixed the problem but if it happens again, I'll try your suggestion of renumbering the phone.  Thanks!

Jeff

13

Mitel MiVoice Business/MCD/3300 / Re: 3300 - NO Audio Issues

« on: August 08, 2012, 11:10:56 PM »

All phones are on the same subnet.  It is consistently no audio.  The user made a call this morning and his next call about an hour later had no audio and has been like that all day.  It seems so strange.  I can't be heard and the person called can't hear me.  The only thing I hear is a blip of static every so often otherwise, it is just dead air.  Even when I try to check voicemail, there is just no audio for this extension.  I have pulled the extension to other phones and the problem follows the extension.  I am going to try rebooting the controller tonight to see if that does anything.

14

Mitel Software Applications / Re: NuPoint - Skipping Message Header Envelope

« on: August 08, 2012, 05:23:55 PM »

That was what I was looking for but I'm just really dense.  I can't find an FCOS bit that has anything to do with playing the message envelope or header or whatever.  Do you have a number on that FCOS bit that controls the message envelope/header please?

15

Mitel MiVoice Business/MCD/3300 / Re: 3300 - NO Audio Issues

« on: August 08, 2012, 05:15:12 PM »

We just had this happen today with a 5330 phone.  We have almost 300 5330 IP phones connected to a 3300 controller.  IP to IP internal calls or external calls to one specific phone has no audio.  I can't hear the caller and the caller can't hear me.  I have tried a new phone and that doesn't solve the issue.  I have plugged the phone in a completely different switch and that didn't solve the issue.  Whatever phone I assign this phone extension to has the issue so it seems like it is something associated with this extension in the 3300. 

Any suggestions on what this might be or how to troubleshoot the issue would be appreciated.  Thanks.

Jeff