Messages

1

Mitel MiVoice Business/MCD/3300 / Mitel 3300 using Free 411

« on: November 17, 2011, 09:35:08 AM »

Been working with Ralph and we figured out a way to save some costs on the phone bill for directory assistance calls.  In reference to an old thread http://mitelforums.com/forum/index.php/topic,964.0.html we wanted anyone that called the 551212 directory assistance to be redirected to one of the free 411 services(in our case we are using the BING-411) instead of being charged the $1.99 per call.

To do this I created a new route that mimicked our existing route but had a different digit modification number. 

Under the new digit modification number I had it absorb all 12 digits dialed(9+1+AREA CODE+5551212) and then insert the digits of 18002464411.

Then under ARS digits dialed I had to create a Digits dialed for each of our local area codes as well as a catch all digits dialed of 91XXX that included the 5551212 number with 0 digits to follow that referenced my new route.

Below is the data from the actual forms of how its configured on our system:

ARS Routes            
            
Route Number   Routing Medium   Trunk Group Number   COR Group Number   Digit Modification Number
31         IP/XNET Trunk Group   6            11            31
32         IP/XNET Trunk Group   6            12            32
33         IP/XNET Trunk Group   6            13            33
34         IP/XNET Trunk Group   6            14            34
35         IP/XNET Trunk Group   6            15            35
            
37         IP/XNET Trunk Group   6            12            37


ARS Digit Modification Plans      
      
Digit Modification Number    Number of Digits to Absorb   Digits to be Inserted
37                  12               918002464411

ARS Digits Dialed         
         
Digits Dialed      Number of Digits to Follow   Termination Type   Termination Number
91            10                  Route         34
91231         7                  Route         33
912315551212   0                  Route         37
91248         7                  Route         32
912485551212   0                  Route         37
91269         7                  Route         33
912695551212   0                  Route         37
91313         7                  Route         32
913135551212   0                  Route         37
91517         7                  Route         33
915175551212   0                  Route         37
91586         7                  Route         32
915865551212   0                  Route         37
91616         7                  Route         33
916165551212   0                  Route         37
91734         7                  Route         33
917345551212   0                  Route         37
91800         7                  Route         31
91810         7                  Route         32
918105551212   0                  Route         37
91866         7                  Route         31
918665551212   0                  Route         37
91877         7                  Route         31
91888         7                  Route         31
91906         7                  Route         33
919065551212   0                  Route         37
91947         7                  Route         33
919475551212   0                  Route         37
91989         7                  Route         33
919895551212   0                  Route         37
91XXX5551212   0                  Route         37


Now rather than constantly having to remind people to use the FREE 411 services they are forced to use them automatically.  Hope this helps anyone else that might be experiencing similar costs on there phone bill.

2

Mitel MiVoice Business/MCD/3300 / Re: System Speed Call

« on: November 11, 2011, 04:23:18 PM »

sounds good.  probably be sometime late next week. just figured I would throw the question out on here since this was where I seen the idea.

3

Mitel MiVoice Business/MCD/3300 / Re: System Speed Call

« on: November 11, 2011, 01:44:51 PM »

If you put 91XXX5551212 into ARS and route that to your restricted route, it will work...and thanks to Ralph, that's actually much simpler and much more complete than the dozen or so area code specific blocks that I had set up.

So I got the ARS Digit mod and Routes all setup like suggested.  Set a ARS digits dialed like above with the XXX in it and when I tried it I still got the standard directory assistance.  I changed the XXX to be our local 810 area code and tried that and it sent me to the BING 411 service instead.  Am I doing something wrong trying to get it to use the XXX wildcards or is there something else I may need to look at instead.