Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Converting ISS to vMCD 'How To' Doc

« on: September 30, 2015, 07:33:14 PM »

My feeling is that you would be able to backup/restore the ISS to the vMCD. It's the exact same software/OS.

I think the best idea would be to call Mitel tech support just to be sure.

2

MiVoice Office 250/Mitel 5000 / Re: Int'l Dialing Issue (AT&T)

« on: September 19, 2015, 02:35:32 PM »

Had this issue with a canadian provider. When international calls are sent to the CO, the PBX can send type of number field to "International" or send the prefix "011" in the number field in the D channel... Not both!

You could try to set type of number for international calls to unknown in the Mitel 5000
Go in System --> Controller --> (PRI card and slot) --> Call Type and select unknown to International Station Calls.

Hope this will resolve your issue!

3

Mitel MiVoice Business/MCD/3300 / Re: Mitel DECT

« on: September 09, 2015, 07:51:55 PM »

Are you talking about the new KX-NS0154 basestations? I think they use proprietary signalling with the panasonic PBX so I don't think they'll work with any other PBX.
I know panasonic have some other single cell DECT with SIP based signalling that work fine on Mitel PBXs.

4

Mitel MiVoice Business/MCD/3300 / Re: Name Tag HG's w/SIP Endpoints

« on: June 07, 2015, 05:43:13 PM »

Try to create a ring group and add the SIP extension. I think SIP devices will receive RG identity instead of caller id.

5

Mitel MiVoice Business/MCD/3300 / Re: SIP MOH

« on: April 05, 2015, 05:41:36 PM »

Never tested but heard of Merbridge MOH server.
http://merbridge.com/software/merbridge-music-on-hold-moh-server/

There's a proceure on MOL that describes how to configure it.

6

Mitel MiVoice Business/MCD/3300 / Re: ACD logins shown via maintenance commands - Mitel 3300

« on: March 30, 2015, 08:12:34 AM »

From what I know, maintenace commands won't help. I always had to use ACD reporting software such as Mitel Contact Center to know which agents are logged in.

7

Mitel MiVoice Business/MCD/3300 / Re: 5304 Phone Security

« on: March 21, 2015, 02:37:50 PM »

No...
I think the best way would be to configure 802.1x for this switch port.
.... or to hire a security officer for this building! 

8

Mitel Software Applications / Re: Any way to get a deleted message back after leaving the mailbox

« on: February 08, 2015, 10:29:14 AM »

No... 

9

Mitel Software Applications / Re: MiCollab Console Tiles

« on: February 08, 2015, 10:28:06 AM »

Yes!
Sometimes, MiTAI moniors seems to stop for some users.
Refresh line monitor cache in the UCA server. There's a small icon for that in the PBX tab. UCA server will then create a MiTAI monitor on the 3300 for each extension.
Also, I think there's an option to automatically refresh line monitors each night. Look in the PBX configuration in UCA server

10

Mitel MiVoice Business/MCD/3300 / Re: 3300 Cx twinning with analog trunks

« on: January 29, 2015, 05:32:01 PM »

Analog trunks does not have answer supervision. For EHDU to work, the Mitel controller has now way to know if the user answered on his cell phone.

In the EHDU class of service, enable "Hot Desk External User – Answer Confirmation" option. The user will have to dial a DTMF key on his cell phone if he wants to answer the call.

From my experience, that's the only way to go with analog trunks.

Hope that helps!

11

Mitel MiVoice Business/MCD/3300 / Re: vMSL with vMCD keeps on crashing

« on: January 27, 2015, 07:55:04 PM »

We have a bunch of vMCDs with no problem. Looks like someone modified VM hardware settings or ressource reservations.

I would definitely deploy the OVA a second time, restore data and see how it goes.

12

MiVoice Office 250/Mitel 5000 / Re: Call screening question

« on: January 21, 2015, 08:04:13 PM »

Many thanks Tech Electronics, you are a genius!! 

13

MiVoice Office 250/Mitel 5000 / Re: Call screening question

« on: January 19, 2015, 05:23:31 PM »

Yes, some people know the extension number so they would dial it from the main auto attendant. They would like to block it and transfert the call to the receptionnist.

14

MiVoice Office 250/Mitel 5000 / Call screening question

« on: January 18, 2015, 08:01:45 PM »

Hi everyone,
A customer asked us to configure call screening for some extension. They would like calls to be transfered to the receptionnist hunt group when some extensions are dialed from the main CRA. Next, receptionnists would transfert the call to the boss (or not!).

How would you program this?

15

MiVoice Office 250/Mitel 5000 / Re: Best Practices - Scheduled System Reboots

« on: January 05, 2015, 11:09:05 PM »

Had to reboot a 5000 only once to fix a problem related to SIP. Otherwise, we do not program scheduled reboots. We have some systems with an uptime of 2 years or more with no issues.