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Mitel MiVoice Business/MCD/3300 / ACD Logins without PIN

« on: June 26, 2024, 11:54:52 AM »

I just took over a sysadmin job and have no previous experience with Mitel MiVoice Business, so I've had to just learn as I go. Recently one of our departments had a new user join their team and asked that I set them up on their ACD skill group. I noticed their skill group had an Agent ID for an ex-employee so I just changed the name in the directory, and changed the name on the phone's extension in user and services configuration. As a test I programmed a 5330e with the extension and tried logging in with the ACD ID. When I did this it did not ask for a PIN, it just logged in. I went back into user and services configuration and under access and authentication I set a PIN and saved. However it still logs in without asking for a PIN. Are ACD PIN's set somewhere else?