Welcome to Mitel Forums. The Mitel resource - by techies, for techies...
Show Posts
This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.
herpderp,
You would have to contact the vendor who has the ARID with Mitel for your system and see if they have a Category D license to assign to it in their license bank.
If not, then there isn't a legal way to add a phone without a license without having your system reboot every 4 hours, not recommended.
Thanks,
TE
No different than other MiVoice Office 250 phones, but WAY different than MiVoice Business or other core Mitel systems (3300, SX200)... if the key is not programmed, press it and it will prompt you for a feature code or extensions... If it is programmed, dial [FEATURE] 397, then select the key and enter the extension of FAC.
herpderp,
There isn't a specific thing you need to do as it is based on how the system is configured.
In any case you need to make sure of the following things that tend to always need to be done.
1. Change the Description on the phone in the LastName, FirstName format, don't forget the space after the comma.
2. Change the Username on the phone in the FirstName Last Initial format or whatever you normally want people to see when that person calls them.
3. Change the passcode of the phone IF the user is going to need to do any remote changes on the phone, such as using the Configuration Assistant.
4. Delete any old personal keys on the phone.
5. As for the mailbox I usually tell the customer to delete the old one and create a new so there isn't anything left of the old users personal information.
6. Add the email address in the MB if they have Unified Messaging.
7. Delete and recreate the Users programming if they Dynamic Extension.
After that you just need to make sure the phones are in the correct call flows such as Extension Lists, Hunt Groups, Page Zones and CO Trunk Groups Outgoing Access if necessary.
Thanks,
TE
herpderp,
So, currently the number they are calling goes to x1960 according to your picture.
If you think it goes to a Hunt Group then x1960 would have to be System Forwarded to that Hunt Group.
I would look at x1960 and see what type of System Forwarding it has setup on it. Go to System > Devices and Feature Codes > Phones > 1960 > Forwarding Paths > Click on the First Forwarding path to see where it goes.
You can just change the extension for that DID to the extension you want it to go to, but it may not have the forwarding setup to go to x1960 if they don't answer.
Thanks,
TE
herpderp,
First of all if they are using PXXX then that is an Extension List and all phones in that group will ring at the same time.
If there are multiple PXXX numbers in a Hunt Group then all phones in the top PXXX entry will ring first until the No Answer Advance Timer is up and then it will ring all of the phones in the second PXXX entry and so on.
What you need to do is find the Hunt Group that calls are sent to for the number you are wanting to change things for.
That would depend on how the trunks get into your system and what type they are.
If you know the Hunt Group you want to change then you should see the members in one of two ways.
Each individual Extension will show up as a member in the order you want the extensions to ring in.
Each Extension List will show up as a member in the order you want the list to ring in.
Note: An Extension List can just have one extension in it.
Hope that helps,
TE
