Messages

1

MiVoice Office 250/Mitel 5000 / Re: Setting up phone for new user

« on: January 09, 2025, 10:19:48 AM »

herpderp,

There isn't a specific thing you need to do as it is based on how the system is configured.

In any case you need to make sure of the following things that tend to always need to be done.

1. Change the Description on the phone in the LastName, FirstName format, don't forget the space after the comma.
2. Change the Username on the phone in the FirstName Last Initial format or whatever you normally want people to see when that person calls them.
3. Change the passcode of the phone IF the user is going to need to do any remote changes on the phone, such as using the Configuration Assistant.
4. Delete any old personal keys on the phone.
5. As for the mailbox I usually tell the customer to delete the old one and create a new so there isn't anything left of the old users personal information.
6. Add the email address in the MB if they have Unified Messaging.
7. Delete and recreate the Users programming if they Dynamic Extension.

After that you just need to make sure the phones are in the correct call flows such as Extension Lists, Hunt Groups, Page Zones and CO Trunk Groups Outgoing Access if necessary.

Thanks,

TE

Okay, thanks!

2

MiVoice Office 250/Mitel 5000 / Setting up phone for new user

« on: January 02, 2025, 12:45:39 PM »

We have a Mitel 250 with primarily 5330e phones. Is there a proper way to reset an existing phone for a new user? Some sort of way that'll walk them through it? I've always just cleared the voicemails from the mailbox, reset the PIN, and have the user record a greeting.

3

MiVoice Office 250/Mitel 5000 / Re: Phones not getting IP addresses sometimes

« on: June 24, 2024, 12:33:33 PM »

It was DNS... wrong DNS settings on one of the controllers... not sure how it worked for so long...

4

MiVoice Office 250/Mitel 5000 / Phones not getting IP addresses sometimes

« on: June 21, 2024, 12:26:03 PM »

Sometimes when someone unplugs a phone the phone will not reconnect to the system, or it takes a long time to reconnect, it appears to be only affecting one site. We have a few 250's and mostly 5330e/5340e phones. All of the sites with the 250's are connected via fiber. All of the controllers and phones are on their own VLAN. The phones get IP addresses from our Windows DHCP server, the controllers do not have their DHCP servers enabled. I noticed that a bunch of the DHCP leases in our voice scope on the server say "BAD_ADDRESS" on them. Deleting the "BAD_ADDRESS" (finding it using the MAC of a phone) and restarting the phone doesn't seem to work.

Our DHCP scope options are:
003 Router - A switch
006 DNS Servers - Our DNS servers
015 DNS Domain Name - Our domain name
128 Mitel_RTC - Main phone controller IP address
129 MitelFTP - Main phone controller IP address
130 MitelIPPhone - the value for this one is "MITEL IP PHONE", does this seem wrong?

Any ideas what could be wrong? Or how to troubleshoot it? Thanks!

5

MiVoice Office 250/Mitel 5000 / Re: Changing hunt group behavior

« on: October 24, 2023, 09:50:42 AM »

Thanks!

6

MiVoice Office 250/Mitel 5000 / Re: Changing hunt group behavior

« on: October 18, 2023, 05:04:02 PM »

herpderp,

So, currently the number they are calling goes to x1960 according to your picture.

If you think it goes to a Hunt Group then x1960 would have to be System Forwarded to that Hunt Group.

I would look at x1960 and see what type of System Forwarding it has setup on it. Go to System > Devices and Feature Codes > Phones > 1960 > Forwarding Paths > Click on the First Forwarding path to see where it goes.

You can just change the extension for that DID to the extension you want it to go to, but it may not have the forwarding setup to go to x1960 if they don't answer.

Thanks,

TE

Thanks! Here's what the forwarding path looks like when I go to the first one under each extension: https://ibb.co/DG2WGXM

I'm guessing I can set the main number to ring the other extension and then change the two forwarding points to the extension that rang first previously?

Also, would DND make it ring the second phone first?

7

MiVoice Office 250/Mitel 5000 / Re: Changing hunt group behavior

« on: October 18, 2023, 10:51:36 AM »

herpderp,

First of all if they are using PXXX then that is an Extension List and all phones in that group will ring at the same time.

If there are multiple PXXX numbers in a Hunt Group then all phones in the top PXXX entry will ring first until the No Answer Advance Timer is up and then it will ring all of the phones in the second PXXX entry and so on.

What you need to do is find the Hunt Group that calls are sent to for the number you are wanting to change things for.

That would depend on how the trunks get into your system and what type they are.

If you know the Hunt Group you want to change then you should see the members in one of two ways.

Each individual Extension will show up as a member in the order you want the extensions to ring in.
Each Extension List will show up as a member in the order you want the list to ring in.

Note: An Extension List can just have one extension in it.

Hope that helps,

TE

Thanks for the info! Hopefully the pics I included show up. The first pic shows the hunt group member group? that has the extensions in it I want to change the ring order of. The second pic shows the call routing table for the main day option. I see the number that people call is pointing to extension 1960 (one of the extensions that I want to change), can I just put the other extension here instead?

Would putting the phone it rings to first in DND mode make the second phone ring right away?

Looks like other people can't see my attachments so here are links to the images.

https://ibb.co/Zh20HCn
https://ibb.co/b1RYDJs
https://ibb.co/7kbTL3T

8

MiVoice Office 250/Mitel 5000 / Changing hunt group behavior

« on: October 17, 2023, 05:56:07 PM »

We have a MiVoice Office 250 set up with a few different hunt groups with different numbers the public can call. There are two phones in one of the groups, phone 1 rings a few times before phone 2 starts ringing, I want to change it so phone 2 rings a few times before phone 1 rings. I've found the hunt groups/hunt group members sections in the DB programming app. The hunt group members section has groups named P0000, P0001, etc. I've found the people I want to edit in the P0003 group. In the hunt group sections I see the P0001/2/4/etc groups listed as members in some of the hunt groups but I'm not seeing the P0003 group I want to edit listed as members in any of the groups.

Anyone have any idea where else they might be? And how I would edit it to make phone 2 ring before phone 1?

9

MiVoice Office 250/Mitel 5000 / Re: 250 PRI Disconnected

« on: March 01, 2023, 12:53:34 PM »

x

10

MiVoice Office 250/Mitel 5000 / Re: 250 PRI Disconnected

« on: March 01, 2023, 12:38:32 PM »

Thanks! I traced that cable and pushed it into the other device a tiny bit and it started working. Looks like it needs a new RJ45 connector on that end.

11

MiVoice Office 250/Mitel 5000 / 250 PRI Disconnected

« on: March 01, 2023, 12:04:35 PM »

I was moving some of our voice modems around and now our system has alarm #114 call technician. When I try to dial out it says PRI is unplugged. What should I check? I'm thinking maybe one of the tiny phone cables coming out of the voice modems broke when I was moving them around. I've restarted the modems as well as the 250 itself. What do you guys think?

12

MiVoice Office 250/Mitel 5000 / Re: Office 250 SSL certificate expiring, default username/pass?

« on: October 12, 2022, 02:31:13 PM »

Hmm... anyone have any ideas how I can get into this thing?

13

MiVoice Office 250/Mitel 5000 / Re: Office 250 SSL certificate expiring, default username/pass?

« on: October 12, 2022, 11:31:57 AM »

Unfortunately, I don't know the username/passwords that our saved connections used, they've been saved since I started here. By AWP you mean the web GUI, right?

So if the SSl cert expires the only thing that would happen is the username/passwords to connect to our various controllers in different locations would be sent over cleartext instead of encrypted?

14

MiVoice Office 250/Mitel 5000 / Office 250 SSL certificate expiring, default username/pass?

« on: October 11, 2022, 11:30:31 AM »

We have a MiVoice Office 250. When I open the admin console there's a message that says "The phone system SSl certificate will expire in 15 days. Would you like to open the phone system AWS webpage to generate a new phone system SSL certificate now?" When I click yes it takes me to the 250 web GUI where it wants me to log in. I've tried a bunch of different default username/password combos here but can't get in. Any ideas what it could be?

What will happen if the SSL cert does expire?

15

MiVoice Office 250/Mitel 5000 / Cordless handset battery replacement

« on: August 30, 2022, 03:11:31 PM »

We have a cordless handset (173A-DECT1) that needs the battery replaced. I haven't been able to find a battery/guide on how to do it. Does anyone know what battery it needs/how to do it?

I found this service that will replace the battery but I'd rather do it myself: https://p1repair.com/mitel-56008564A.html

If I do send it in to be replaced, can I just plug in a corded handset into the 5340e and use it like normal? The phone has two charging contacts at the bottom of where the handset sits.