Messages

1

Mitel Software Applications / Micollab does nothing when clicked

« on: April 12, 2022, 01:34:22 PM »

 I have a user that nothing happens when the try and launch micollab.  I have tried doing a repair, uninstalled, downloaded the latest version, nothing seems to work.  Any suggestions ?

2

Mitel MiVoice Business/MCD/3300 / Force logout for hot desk User

« on: March 17, 2022, 10:01:33 AM »

Good Morning,
usingthe Mitel Flex cloud system.  Is there a way to force a logout for a hotdesk user ?  I'm trying to make some changes for an extension and I'm getting an error that the changes can not be applied until the user logs out.  I've called the Branch and they are claiming the extension is not hot desked into any phones.  Is there a way i can force it out ?

3

Mitel Software Applications / Re: Micollab Client 9.1.3.2.0.2 Blank page loading after installation

« on: April 23, 2021, 09:15:42 AM »

 thanks for the reply and sorry if these questions sound stupid but:

1) If I'm not a partner how do I obtain this patch, like I said Mitel is telling me they have no knowledge of this patch or problem.

2) If I am a partner where do i go to obtain this patch ?

4

Mitel Software Applications / Re: Micollab tech support issues

« on: April 23, 2021, 09:12:47 AM »

 
  Thanks guys for input.  We deal with directly with Mitel not a dist. Were on a 3 year contract with the FLEX system for support we Log onto Mitel.com with our account and submit a ticket, wait normally 3-5 days for an initial response that usually goes along the lines of   "were sorry your having this problem.  I've never seen this before.  I'll have to open a ticket with engineering"  and that process usually takes another 1 to 2 weeks.  Every single ticket is like this.  I once had a call center rep down without a phone for 3 weeks.

zulualpha - are you saying there is different levels of support packages ?  I have pleaded with our account rep to find us a better support option but he has never given any options

5

Mitel Software Applications / Re: Micollab Client 9.1.3.2.0.2 Blank page loading after installation

« on: April 22, 2021, 01:23:49 PM »

does anyone have access to this patch ?  I am having the same issues and am getting no where with support even acknowledging this issue exsists.

thanks !

6

Mitel Software Applications / Micollab tech support issues

« on: April 22, 2021, 01:08:26 PM »

Hey guys just stumbled upon this great site.  I feel it will help lower my Blood pressure when it come's to Micollab and tech support.

Does anyone else have any issue's with Mitel Micollab tech support and getting issues resolved in a timely fashion, or getting them resolved at all ?  We are a company with 6 locations and approx 150 extensions.  In Q4 of 2020 we switched from an on prem 5000 system to the Mitel cloud and use a mix of desk phones and Micollab.  desk phone users - rarely any Issues.  Micollab users - practically daily random issues.

Every time I put a ticket in about a Micollab issue the tech's can never figure out the issue, like they have never seen it before.  Case in point last week i needed to deploy 2 brand new dell laptops with Micollab.  both laptops Micollab would launch with just a white screen.  If I maximize window then screen will populate but none of the buttons work.  So i put a ticket in.  After 4 days FINALLY get a reply never seen or heard of that.  I'll have to talk to other people or send it to engineering.

I spent 2 minutes on this site and find this thread https://mitelforums.com/forum/index.php?topic=13499.0

I replied to my ticket saying WTF this is a known problem and you have no clue about ?  Every ticket goes this way.  Anyone have the same experience with support or any tips.  Micollab seems so buggy and un-polished.

Thanks for the help !