Messages

1

MiVoice Office 250/Mitel 5000 / Re: Hunt Groups and mystery of the On Hold

« on: December 10, 2018, 05:44:01 PM »

Thanks everyone. I was suspecting it was timer related and attendant/destination related but it seems that when this was setup for us, they didn't give us enough access to check the timers so couldn't make any changes to confirm.

I will see what attendant information I can access and work from there.

I have also contacted our support provider for full access.

2

MiVoice Office 250/Mitel 5000 / Hunt Groups and mystery of the On Hold

« on: December 09, 2018, 11:17:58 PM »

Hi All,

I am having an issue with a hunt group that was not having one of the members ring when the others would. I narrowed this down to the Hunt Group flag on the extension being set to remove. The other two extensions are set to Replace and have no issues in the default setup.

I changed this to replace and all was well until I have issue of calls that have been put on hold by one user ringing on the other extensions instead of remaining on hold.

If they are not answered, they then forward on to the attendant(?) as per normal.

I have inherited this system and have only previously used a 3300 system so a little out of my depth on this one.


Thanks for any assistance.